Cloud phones.No drama.
30-day rolling. 75+ features. Bring your own device.
VoiceCloud is the cloud phone system the rest of Giant business runs on. HD voice, Microsoft Teams baked in, mobile + desktop apps, and a price tag that doesn't lock you in. From £6.99/mo per user ex VAT.
- 75+ features
- 30-day rolling, no contract
- BYO device
- HD voice
- Free trial available
- Free setup
Features that actually do something.
From IVR menus to call recording, AI transcription to WhatsApp for Business. Every tier, every user. No 'enterprise edition' upsell.
Copper phone lines are switching off.
BT Openreach is retiring the UK's PSTN by January 2027. Every business on a traditional landline has to migrate. VoiceCloud has you on cloud already — and you keep the same numbers, the same office handsets if you want them, and gain a stack of features the old line never had.
Copper PSTN being retired
Openreach is withdrawing analogue and ISDN services across the UK by January 2027.
Migrate on your terms
Same numbers, same desk phones (we'll plug them into ATAs). Cancel any time after migration — no lock-in.
Forced migration in 2027
Carrier-driven cutover on their schedule. Likely loss of some legacy services and ad-hoc support.
Four tiers. No surprises.
Pick by call volume. Every tier has the full 75+ feature list, BYO device, the VoiceCloud app, and Microsoft Teams integration. Per-user, per-month, cancel any time.
- 250 UK landline
- 100 UK mobile
- 75+ features included
- Phone numbers from £1/mo ex VAT
- 750 UK landline
- 250 UK mobile
- 75+ features included
- Phone numbers from £1/mo ex VAT
- 3,500 UK landline
- 750 UK mobile
- 75+ features included
- Phone numbers from £1/mo ex VAT
- 0 UK landline
- 750 UK mobile
- 3,500 international mins
- 75+ features included
- Phone numbers from £1/mo ex VAT
Prices ex VAT · phone numbers from £1/mo · port submissions £12 ex VAT per number
Minutes multiply by user count.
Each tier's included minute bundle is shared across the whole account. Buy Standard for a team of 5 and you've got 3,750 UK landline + 1,250 mobile minutes pooled — anyone on the team can dial from anywhere in the pool. No per-extension cap, no "this user used up their allowance" emails.
Slide. Watch the total tick.
Pick a tier. Set users + numbers. Total updates live, ex VAT, 30-day rolling.
Talking to a bigger team? Ring 0330 043 0056 for volume pricing.
- 5 × £9.99 / user / mo£49.95
- 1 × £1.00 / number / mo£1.00
- 3.8kUK landline
- 1.3kUK mobile
- —International
- 75+ features, every tier
- BYO device — no handset lock-in
- 30-day rolling — no contract
Eight categories of grown-up phone system.
68+ features across eight groups — each group has its own deep-dive page with full descriptions, headline features, and the complete checklist.
Direct routing.
Inside Teams.
If your team lives in Microsoft Teams, your phone lines should too. VoiceCloud plugs into Teams as a native PSTN provider — call externally from inside Teams with your business number, port existing lines across, and use your existing Teams licences as the dial-out endpoint.
Read the deeper guide- Direct routing certified
- Keep your existing Teams licences
- Port existing geographic numbers in
- Calls billed at VoiceCloud rates, not Microsoft's
- Falls back to VoiceCloud app if Teams is down
Phone calls,
but smarter.
VoiceCloud's new AI agents pick up the phone, route the caller, summarise the conversation, and update your CRM — without a human touching the keyboard. Built on the same dial-plan engine. No extra hardware. Switch on per-extension.
Add AI to your plan
AI receptionist
Answers, takes the message, books the meeting. 24/7. Sounds human, sounds yours.
Call summaries → CRM
Every call lands in HubSpot / Salesforce / Zendesk as a structured summary, not a 12-minute audio file.
Outbound dialler agent
Run lead campaigns through an AI voice that books straight into your calendar.
Realtime sentiment + coach
Live transcription, live sentiment, real-time prompts to the agent on the call. Train as you talk.
Every call,
searchable.
These run after the call wraps — not live. The recording you kept gets auto-transcribed, sentiment-scored, summarised, and indexed for keyword search in the minutes after hang-up. Find every time a customer said "cancel". Spot the calls that went south before they reached your inbox. Without sitting through a single one.
Need it live during the call? That's the AI agents section above — real-time sentiment, live transcription, in-ear coaching for the human picking up. Different feature, different price tier.
Auto transcription
Every recording, transcribed within minutes. Speaker-diarised — you see who said what, with timestamps you can jump to.
Sentiment scoring
Each line scored positive / neutral / negative. The call's overall mood lives on the recording card — no scrubbing the audio to find the heated bit.
AI summaries
Two-line summary in your inbox + pushed to HubSpot / Salesforce / Zendesk as a structured note. Action items extracted automatically.
Keyword search
Search the words spoken across every recording you've ever kept. Refund mentions, competitor names, product SKUs, broken promises — one query, every call.
Storage usage-billed · transcription included
scanned 12,847 calls
- +44 151 555 0118·Today · 14:22·08:14Negative
…I'd like a full refund on this month's bill, please.
- +44 20 7946 0991·Yesterday · 11:05·02:48Neutral
Just checking the refund's gone through — what's the timeline?
- +44 161 555 4002·2 days ago·01:32Positive
Thanks for the refund — really appreciate how fast you turned it round.
- +44 113 555 0717·3 days ago·11:06Negative
If I don't see the refund by Friday I'm switching provider.
Refund volume up 3× vs last week — 2 of 4 callers escalated. Recommend a same-day callback for the negative sentiment cases (Mr. Murray, Ms. Patel).
VoiceCloud app · freePocket-sized
switchboard.
Same dial-plan, same number, same call quality — on the device that's already in your hand. iOS, Android, Windows, macOS. No upgrade tier, no per-seat fee. Onboard a teammate by emailing them a QR code.
- iOS · Android
Native mobile
Push-notified incoming calls. Background SIP. WhatsApp-quality audio.
- Win · macOS
Desktop app
Pairs with a USB headset. Click-to-dial from your CRM.
- QR code
Zero-form setup
Send a QR by email. Scan it. Phone is live with the business number.
- Free tier
Skip hardware
No desk phone, no ATA — just the app. Works for hybrid teams day one.
Three ways to get a phone in someone's hand.
Buy desk phones, repurpose the analog handsets you already own, or skip hardware entirely and use the free app. Most businesses pick a mix.
VoIP desk phones
Yealink · Panasonic · Mitel · Polycom · Gigaset · Fanvil
- 1Order the handset
- 2Register the MAC address against an extension
- 3Plug it in — Zerotouch+ auto-provisions the rest
ATAs (analog adapters)
Use any analog handset you've already got
- 1Order the ATA
- 2Register MAC + serial
- 3Plug ATA into the router, plug your old phone into the ATA. Done.
Free VoiceCloud app
iOS · Android · Windows · macOS
- 1Run the VoiceCloud setup wizard
- 2Invite users — they get a QR by email
- 3Scan the QR. Phone is live with your business number.
The handsets that turn up working.
Every Yealink we ship is auto-provisioned via Zerotouch+ before it leaves the warehouse. Open the box, plug it into the network, the extension's already on the line. Same flow whether you've ordered one DECT for a back-office or a hundred T33Gs for a contact centre.
30 UK cities. Plus 0330, 0800, gold.
Geographic numbers signal “local independent”. 0330 signals national reach. 0800 signals free to call. Gold/memorable signals “we mean it”. Same dashboard, mix and match — buy through the Virtual Landline product.
- Geographic0151, 0207, 0161…30+ UK cities£1–4 /mo
- National · 030330 numbersStandard UK rates£5 /mo
- Freephone · 0800800 numbersFree for the caller£10 /mo
- MemorableGold / vanity0800 100 1000 stylePOA
- Aberdeen01224
- Belfast028
- Birmingham0121
- Bolton01204
- Bradford01274
- Brighton01273
- Bristol0117
- Cambridge01223
- Cardiff029
- Coventry024
- Derby01332
- Edinburgh0131
- Glasgow0141
- Hull01482
- Leeds0113
- Leicester0116
- Liverpool0151
- London020
- Manchester0161
- Newcastle0191
- Norwich01603
- Nottingham0115
- Oxford01865
- Plymouth01752
- Reading0118
- Sheffield0114
- Southampton023
- Stoke-on-Trent01782
- Swansea01792
- Wolverhampton01902
Plays nice with the tools you've got.
VoiceCloud syncs with the CRMs, helpdesks, and address books your team already lives in. Inbound calls pop the matching customer record on screen; logged calls flow back into the deal record automatically.
Video meetings1
Spin up an instant video room from inside a call — no separate scheduling step.
CRM, helpdesk + finance26
Sync call records, contacts, and call details into the system your team already uses. Inbound calls auto-pop the matching customer record on screen.
Contacts sync2
Two-way contact sync between your softphone and your existing address book. New contacts saved in either place show up in both within minutes.
Don't see yours? Ask — bespoke integrations via the VoiceCloud webhook + REST API.
Five names, one slam dunk.
Yay, RingCentral, BT Cloud Voice, Vonage, bOnline — the names we get asked about most. Pricing + contract terms from each provider's own public price list. We win on contract, we win on hardware freedom, we win on features-for-the-money.
Rolling contract — vs 12 to 36 months on BT, RingCentral, Vonage and bOnline.
Use any UK SIP handset. Four of five rivals only allow phones from their approved list.
More features than four of five competitors at this price point. RingCentral edges us on count; we beat them on value.
Inclusive UK-mobile minutes on the entry tier. BT, Vonage and Yay don't include any.
- GGiant Essential Winner75+Yes30-day rolling250 mins · 100 mins£6.99 / user
- yyay.com Standard60+Yes30-day rollingPAYG · PAYGfrom £6.50 / user
- RRingCentral Core100+Limited12 monthsUnlimited UK · Unlimited UK mobfrom £10.99 / user
- BBT Cloud Voice Express30+Limited36 months2,000 mins · —from £11.50 / user
- VVonage Business Cloud50+Limited12 monthsUnlimited UK · —from £8 / user
- bbOnline Hosted Phone40+Limited24 monthsUnlimited UK · Unlimited UK mobfrom £6 / user
Researched from each provider's public price list · last refreshed May 2026 · prices ex VAT, entry-tier business plans only · check each provider's current site before deciding.
Backed by the lot. Loved by the people.
The independent watchdogs rate us. The customers swear by us. The ISP industry body lets us in. Sound.
Finalist · 2023 + 2024
Member · ADR scheme- Ofcom verifiedSpeed-test passed
- Customer rating · live
What customers actually say.
Live reviews · refreshed daily
Got something to say?
Trustpilot · giant.net.uk
Free trial. Then 30-day rolling. Cancel any time.
Most providers tie you in for 60 months. We don't. If VoiceCloud isn't carrying its weight after a month, you walk.
What's it cost to call there?
Live rates straight from our switching platform — paste any phone number and we'll match the best prefix and show the exact cost for the call length you pick.
Live rates from our switching platform — updated whenever our wholesale prices change. Paste any full number, pick a call length, and we'll match the best prefix + show the exact cost.
- · Destination country + matched prefix from our routing table
- · Setup fee — whatever the platform returns (often free)
- · Per-minute rate at the current live price
- · Total cost for the call length you pick, auto-calculated
Paste any full number — we'll match the best prefix. UK + EU often inclusive on VoiceCloud bundles; international destinations charged per minute.
Phone questions, straight answers.
Get a phone system that doesn't take a sick day.
Talk to a real human who's set up VoiceCloud for hundreds of UK businesses. UK number, picks up in three rings.