Same fibre. Different SLA. Ex-VAT pricing.
SLA-backed full fibre for business. 99.9% uptime SLA, static IP option, business-grade Wi-Fi 6 router, 4G failover, priority support. Need single-tenant dedicated bandwidth instead? Step up to a leased line.
No coverage yet? Mid-contract elsewhere? Join the waitlist or set a contract-end reminder — we'll ping you when it's the right moment to switch.
↳ checks your line right here · ex-VAT pricing · multi-network availability
Miss it once and we credit the month. Public status board with live per-service health.
What you're really paying the business premium for: it's not the bandwidth (residential and business run on identical fibre). It's the SLA, the support routing, and the contractual stuff that makes auditors happy.
Pick the speed your office actually needs — most multi-person teams sit on 1 Gbps. Heavy file-syncing or video-production studios go 8 Gbps where our fastest full-fibre network reaches. Pricing is set per address at checkout because each network carries a different wholesale cost.
* Speed up to. Ex VAT. SLA + static IP at checkout.
* Speed up to. Ex VAT. SLA + static IP at checkout.
* Speed up to. Ex VAT. SLA + static IP at checkout.
* Speed up to. Ex VAT. SLA + static IP at checkout.
Ex VAT · multi-network: Openreach / CityFibre / Netomnia / FreedomFibre
99.9% uptime SLA — credited automatically if missed. Independent monitoring posted on a public status page.
Wi-Fi 6, dual-WAN failover, VLAN-capable. Pre-configured to your spec — VPN, port-forward, MAC reservations, the lot.
Single static IPv4 from £4/mo, or block of /29 / /28 / /27 / /26 with RIPE justification. Native IPv6 included.
Skip the consumer queue. Dedicated business-support line routes to a senior engineer in three rings.
Single IPs come included on most business plans for £4/mo. Larger /29 / /28 blocks unlock per-service routing — DMZ, mail relay, multi-WAN, multiple public-facing servers. RIPE justification needed at /27 and bigger.
Inbound VPN endpoint, single CCTV NVR
Small office — VPN + a couple of servers
Mid-sized estate — DMZ, mail relay, multi-WAN
Bigger blocks — RIPE justification required
Native IPv6 /48 included on every business plan — no extra charge, no setup hoop.
DX3301 (Wi-Fi 6) on standard lines, EE5301 (Wi-Fi 7, dedicated 10G WAN) on 2.5G+ tiers — pre-configured to your line. Most pro IT teams BYO instead; that's fine too.
Wi-Fi 6 dual-band, FXS port for your home phone, dual-WAN, status LEDs that actually tell you what's happening.
Issued on: Default issue on every full-fibre plan up to 1 Gbps. FTTC + FTTP both supported.
Wi-Fi 7 tri-band, dedicated 10G WAN port, 2.5G LAN, FXS port for home phone. Built to sustain multi-gig throughput end-to-end.
Issued on: Issued on services above 2.5 Gbps — multi-gig symmetric FTTP, business symmetric, and leased lines.
Already got a router you love? Plug it in. We'll hand you the PPPoE credentials in the portal — support on third-party kit is best-effort, the line stays fully ours either way.
Optional managed 4G/5G stick + pooled SIM, plugs straight into the router's secondary WAN. Auto-cuts over within ~3 seconds of primary line drop. Game-changer for retail / hospitality where card-payment downtime kills revenue. Price + tariff itemised at order.
Lead time depends entirely on whether fibre is already at your building. Three honest scenarios — we tell you which you're in on day 1.
If FTTP is already provisioned to the building (most modern offices, all new-builds), we cut over inside 5–10 working days.
Fibre runs along your street but not into your building. Engineer visit + ONT install — typically 10–21 working days from order.
If full-fibre isn't reaching your postcode yet, SoGEA / FTTC delivers up to 80/20 Mbps over copper. 5–7 working days. We monitor your address and notify you the moment FTTP becomes available — your choice whether to upgrade.
Multi-network advantage: where Openreach wait times are long, we'll quote against CityFibre / Netomnia / FreedomFibre on the same postcode and pick the fastest path.
Run 5 / 50 / 500 sites? One master agreement, one monthly ex-VAT invoice, one support number, one dashboard. Per-site mix and match: FTTP where you can, SoGEA where you must, leased line where it counts. SLA reporting per site, billing consolidated.
If you move to a new UK address with Giant network coverage, the install is free — we eat the cost. If the new address can't take Giant fibre, we credit any early-termination fee against a future order with us inside 12 months. So: moving offices doesn't penalise you for being a loyal customer.
There's a moment in every growing business where shared-fibre 99.9% isn't enough — usually after the first proper outage. Here's how to tell when it's time to step up to a leased line.
Light cloud SaaS, video calls, file syncing. 99.9% SLA = ~9 hrs of allowed downtime per year. That's fine for most SMBs.
If you're moving 100GB+ per day, running an inbound call queue, or have customer-facing services on a static IP that mustn't drop — start pricing diverse-pair leased.
Financial services, healthcare with HSCN connectivity, anything with contractual SLAs to YOUR customers. 99.99% + auto-credit + 4-hour fix is the floor.
Every broadband and leased-line order is tracked through five named stages. SMS and email auto-fire as each stage clears — no chasing your account manager, no "we'll be in touch" silence. You always know which day this is on.
Confirmation + order number sent within 2 minutes.
Confidence band on speeds, install date, civils flag if needed.
AM or PM install slot confirmed. Reschedule from a link.
Engineer's name, ETA, what they need access to.
Test results emailed. SLA monitoring active.
Time-sensitive · short
Detailed · for the record
Opt out of either channel any time from the order portal. We don't sell or share contact data. Real human contact still available on 0330 043 0056.
The UK has three flavours of broadband connection. They look the same from the router on your sideboard, but the wire behind the wall makes a real difference — to speed, to reliability, and to whether you'll be on it in 2028.
Copper phone-line tech. The signal runs over the same wire that carried voice calls in the 90s — physics caps it at around 24 Mbps if you're right next to the exchange, less if you're further away.
Mostly rural / hard-to-reach addresses. If you're still on this in a town in 2026, you can almost certainly upgrade.
Most UK households today. Fibre runs from the exchange to a green street cabinet at the end of your road; copper runs from the cabinet into your house. Distance from the cabinet decides your real-world speed.
~60% of UK households as of 2026. The default unless you've actively upgraded.
Glass fibre runs all the way from the exchange into your house. No copper, no cabinet bottleneck, no distance penalty. The headline speed is the real-world speed.
Anyone on this page who can have it. If your postcode supports FTTP, there's no reason to be on anything else.
Speeds quoted are typical for residential lines · individual line conditions vary · drop your postcode to see what's actually available
Run a quick speed test against the nearest server on the Ookla network — useful for sizing the right Giant tier against what your current carrier actually delivers. Wired tests from next to the router are the most accurate.
Powered by Ookla. The widget picks the closest available server on the Ookla network, which is usually but not always a UK one. Wired tests beside the router are more accurate than Wi-Fi from across the room.
UK team. Real engineers. SLA in writing. Ring us, we pick up in three.
