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Residential · Full Fibre Broadband

Real fibre.Real speeds.

Made loud. Kept local.

Symmetric 1Gbps from £49.99/mo inc VAT. Up to 8 Gbps where the network reaches. Multi-network — Openreach, CityFibre, Netomnia, FreedomFibre — so you get the fastest of whatever's on your street.

No coverage yet? Mid-contract elsewhere? Join the waitlist or set a contract-end reminder — we'll ping you when it's the right moment to switch.

↳ checks your line right here · 5-second check

  • From £23.99/mo inc VAT
  • Up to 8 Gbps symmetric
  • Free install on most plans
  • 30-day rolling (most plans)
  • Price changes disclosed upfront
01Pick your speed

Real speeds. Real packages.

The actual residential broadband tiers on our system right now — refresh the page and the lineup updates.

FreedomFibre · symmetric
550M
Download
550Mbps*
Avg · 468 Mbps
Min · 385 Mbps
Upload
550Mbps*
Avg · 468 Mbps
Min · 385 Mbps
  • Router available** · matched to your line
  • All-you-can-eat data
  • No line rental
  • Optional static IP
  • Optional landline service

* Speed up to. ** Router included with selected tariffs, or available as an add-on at order; kit cost itemised at quote.

FREE Install
CityFibre · symmetric
1Gbps
Download
1Gbps*
Avg · 850 Mbps
Min · 700 Mbps
Upload
1Gbps*
Avg · 850 Mbps
Min · 700 Mbps
  • Router available** · matched to your line
  • All-you-can-eat data
  • No line rental
  • Optional static IP
  • Optional landline service

* Speed up to. ** Router included with selected tariffs, or available as an add-on at order; kit cost itemised at quote.

3 Months FREE
OpenReach · asymmetric
1.8Gbps
Download
1.8Gbps*
Avg · 1530 Mbps
Min · 1260 Mbps
Upload
115Mbps*
Avg · 98 Mbps
Min · 81 Mbps
  • Router available** · matched to your line
  • All-you-can-eat data
  • No line rental
  • Optional static IP
  • Optional landline service

* Speed up to. ** Router included with selected tariffs, or available as an add-on at order; kit cost itemised at quote.

Netomnia · symmetric
8Gbps
Download
8Gbps*
Avg · 6800 Mbps
Min · 5600 Mbps
Upload
8Gbps*
Avg · 6800 Mbps
Min · 5600 Mbps
  • Router available** · matched to your line
  • All-you-can-eat data
  • No line rental
  • Optional static IP
  • Optional landline service

* Speed up to. ** Router included with selected tariffs, or available as an add-on at order; kit cost itemised at quote.

All plans · price set per address at checkout

02Multi-network

We don't rely on one carrier. You get the fastest at your door.

Some addresses are reachable by Openreach. Some by CityFibre. Some by both. Postcode checks light up the fastest available — and you only pay for what you can actually use.

Network

Openreach

UK-wide FTTP. The default for most addresses.

Up to 1 Gbps
Network

CityFibre

Symmetric 1Gbps, free install promo.

1 Gbps
Network

Netomnia

Hyper-fast in select cities, up to 8 Gbps.

Up to 8 Gbps
Network

FreedomFibre

Symmetric 550Mbps in supported postcodes.

550/550 Mbps
03What you're actually buying

Copper, hybrid, or full fibre.

The UK has three flavours of broadband connection. They look the same from the router on your sideboard, but the wire behind the wall makes a real difference — to speed, to reliability, and to whether you'll be on it in 2028.

Legacy · copper end-to-end

ADSL / SoGEA

Copper
Copper
Exchange
Cabinet
Your house
Up to 24 Mbps
5–10 Mbps at 1km

Copper phone-line tech. The signal runs over the same wire that carried voice calls in the 90s — physics caps it at around 24 Mbps if you're right next to the exchange, less if you're further away.

Pros
  • Available almost everywhere
  • Cheapest tier on offer
Cons
  • Speed drops the further you are from the exchange
  • Sensitive to weather, line noise, dodgy wiring
  • Being switched off by Dec 2027 (BT's PSTN retirement)
Who's on it

Mostly rural / hard-to-reach addresses. If you're still on this in a town in 2026, you can almost certainly upgrade.

Hybrid · fibre + copper

FTTC

Fibre
Copper
Exchange
Cabinet
Your house
Up to 80 Mbps
30–55 Mbps at 1km

Most UK households today. Fibre runs from the exchange to a green street cabinet at the end of your road; copper runs from the cabinet into your house. Distance from the cabinet decides your real-world speed.

Pros
  • Available almost everywhere
  • Up to 80 Mbps possible (close to the cabinet)
  • Cheap, stable, well understood
Cons
  • Last-leg copper still degrades with distance
  • Real-world speed often 30–55 Mbps, not the headline 80
  • Being switched off by Dec 2027 — every line moves to full fibre eventually
Who's on it

~60% of UK households as of 2026. The default unless you've actively upgraded.

Full fibre · glass to the wall

FTTP

Best
Fibre
Fibre
Exchange
Cabinet
Your house
Up to 8 Gbps
No degradation

Glass fibre runs all the way from the exchange into your house. No copper, no cabinet bottleneck, no distance penalty. The headline speed is the real-world speed.

Pros
  • Up to 8 Gbps where the network supports it
  • Identical speeds at midnight or 8pm — no contention drop
  • No degradation over distance
  • Symmetric upload available (rare on FTTC)
  • Future-proof — this is the network everyone else is migrating to
Cons
  • Still rolling out — 75–85% UK coverage as of 2026
  • Per-property install required (we handle it)
Who's on it

Anyone on this page who can have it. If your postcode supports FTTP, there's no reason to be on anything else.

Speeds quoted are typical for residential lines · individual line conditions vary · drop your postcode to see what's actually available

One Touch Switch

We do the
breaking up.

Switching providers used to mean four phone calls and a row about cancellation fees. Not anymore. We tell your old supplier to do one — you don't even pick up the phone.

Pick a plan

Mandated by Ofcom since 12 Sep 2024 — but we still do it properly.

Step 015s

Pick your plan

Postcode → package → done. Takes about 5 seconds.

Step 020 calls

We deal with your old lot

BT, Sky, Virgin, TalkTalk, whoever. We send the cancellation code. You don't lift a finger.

Step 03~10 days

Seamless cutover

On switch day (~10 working days out) the new line lights up and the old one drops the same moment — no overlap, no double bills, no service gap.

The actual days

Order today. On Giant within two weeks.

Typical residential switch · Ofcom-mandated 10-day window
  1. Today

    You hit Order

    Postcode confirmed. Plan picked. Engineer slot booked. Old provider notified — overnight.

  2. Day 5

    Letter goes out

    Your old provider gets a regulator-mandated heads-up. They have 10 days to do nothing about it.

  3. Day 10

    Switch day

    Engineer arrives. New line live. Old line drops the moment Giant lights up — no overlap, no gap.

  4. Day 14

    Done

    Old provider's final bill closes. You're fully on Giant. Refund of overpaid days lands in 30.

Mid-contract elsewhere?

We'll wait for you.

Drop your postcode + the month your current contract ends and we'll ping you ~30 days before — exactly when penalty-free switching opens.

Set a reminder
04The Giant promise

Promises we'll actually keep.

No 'up to' weasel-words. No mid-contract surprise hike — any change is told to you upfront. No CSR call-centre whose only job is to keep you on the phone.

Speed you'll actually get

Advertised speeds are stable on full fibre. We publish guaranteed minimums in the small print, not just averages.

Install when you want

Pick AM or PM — weekday or weekend. We'll text you the day before with the engineer's name.

Giga Boost

Big update night? Toggle Giga Boost in the customer portal — self-service uncap, no phone call, no extra cost. Available on selected packages.

Right router for your line

Zyxel DX3301 (Wi-Fi 6) on standard plans, EE5301 (Wi-Fi 7, 10G WAN) on 2.5G+ services — pre-configured to your line. Or bring your own.

05Install day

What happens when the engineer arrives.

Full fibre swap-outs are quicker than copper line repairs. Here's exactly what to expect.

  1. Book the slot that works

    AM or PM

    Pick an AM or PM slot — weekday or weekend. We'll text you the day before with the engineer's name.

  2. Engineer fits the line

    ~90 mins

    Openreach pulls fibre to a small wall box. Tidy job, neat cable run, ~90 minutes inside the property.

  3. Plug in & you're online

    5 mins

    Your router arrives pre-configured to your line. Plug it in, scan the QR code on the side, done.

05In the box

The kit. Matched to your line.

We send the right router for your line speed — included with selected tariffs, available as an add-on at order on the rest. Or bring your own and we'll hand you the credentials.

Zyxel DX3301 Wi-Fi 6 router, white wedge casing with green status LEDs.
Zyxel

Zyxel DX3301

Up to 1 Gbps

Wi-Fi 6 dual-band, FXS port for your home phone, dual-WAN, status LEDs that actually tell you what's happening.

  • Wi-Fi 6 · 802.11ax · dual-band
  • FXS port for home phone (RJ11)
  • Gigabit WAN + 4× gigabit LAN
  • Pre-configured to your line
  • Mesh-ready · Wi-Fi roaming
  • Yours to keep after install

Issued on: Default issue on every full-fibre plan up to 1 Gbps. FTTC + FTTP both supported.

10G capable
Zyxel EE5301 Wi-Fi 7 router, recycled-material casing with 10G WAN port and green status LEDs.
Zyxel

Zyxel EE5301

2.5 Gbps – 10 Gbps

Wi-Fi 7 tri-band, dedicated 10G WAN port, 2.5G LAN, FXS port for home phone. Built to sustain multi-gig throughput end-to-end.

  • Wi-Fi 7 · 802.11be · tri-band
  • Dedicated 10 Gbps WAN port
  • 2.5G LAN + gigabit LAN ports
  • FXS port for home phone (RJ11)
  • Pre-configured to your line
  • Recycled-plastic eco casing

Issued on: Issued on services above 2.5 Gbps — multi-gig symmetric FTTP, business symmetric, and leased lines.

Or bring your own router.

Already got a router you love? Plug it in. We'll hand you the PPPoE credentials in the portal — support on third-party kit is best-effort, the line stays fully ours either way.

BYO router guide
06Order tracking

You'll know what's happening at every step.

Every broadband order gets the full progress drip. SMS and email auto-fire at each stage so you're never wondering what's happening with your line. No chasing, no hold music, no checking your spam.

    Stage 01

    Order placed

    Confirmation + order number sent within 2 minutes.

    Stage 02

    Survey complete

    Confidence band on speeds, install date, civils flag if needed.

    Stage 03

    Engineer booked

    AM or PM install slot confirmed. Reschedule from a link.

    Stage 04

    Day-before reminder

    Engineer's name, ETA, what they need access to.

    Stage 05

    Live + speed-tested

    Test results emailed. SLA monitoring active.

SMS

Time-sensitive · short

  • Order received + reference number
  • Install slot confirmed (with reschedule link)
  • Day-before engineer reminder + ETA
  • Going live confirmation
  • Anything that needs your action inside 24h

Email

Detailed · for the record

  • Full order confirmation + line-item breakdown
  • Survey results + speed confidence band
  • Pre-install checklist (router, sockets, access)
  • Speed-test results once the line is live
  • Monthly SLA report (business + leased-line plans)

Opt out of either channel any time from the order portal. We don't sell or share contact data. Real human contact still available on 0330 043 0056.

07On your current line

What are you getting now?

Indicative speed test against the nearest server on the Ookla network. Compare what your current carrier actually delivers against the Giant tier you're sizing. Wired tests are more accurate than Wi-Fi.

Powered by Ookla. The widget picks the closest available server on the Ookla network, which is usually but not always a UK one. Wired tests beside the router are more accurate than Wi-Fi from across the room.

08The actual difference

Same file. Seven speeds.

Pick a file type, watch the race in real time. 8 Gbps finishes a music album in 50ms; 24Mbps ADSL takes 16 seconds for the same file — and won't finish a Game download in your lifetime. That gap is exactly the upgrade case.

Elapsed0.0s
  • 8 Gbps
    ETA 50ms
    0.0000%
  • 2 Gbps
    ETA 200ms
    0.0000%
  • 1 Gbps
    ETA 400ms
    0.0000%
  • 500 Mbps
    ETA 800ms
    0.0000%
  • 160 Mbps
    ETA 2.5s
    0.0000%
  • 80 Mbps · FTTC
    ETA 5.0s
    0.0000%
  • 24 Mbps · ADSL
    ETA 16.7s
    0.0000%

Real-time animation — bars fill at the actual rate the file would download at that line speed. Slow tiers may not finish in your attention span, which is the point. Numbers assume line-rate without contention or Wi-Fi loss.

09FAQ

Common questions, honest answers.

"Fibre" alone usually means FTTC — fibre to a cabinet at the end of your road, copper for the last leg. Speeds drop with distance and weather. Full fibre (FTTP) runs glass all the way into your house — rock-solid speeds regardless. Every Giant residential plan is FTTP.

Drop your postcode in.
See what's actually possible.

No coverage yet? Mid-contract elsewhere? Join the waitlist or set a contract-end reminder — we'll ping you when it's the right moment to switch.

Moving, or choosing between places?

Add every flat or house you're viewing and see exactly what broadband each one can get — speeds and prices, side by side — before you sign. Share the shortlist with whoever you're moving with.

Compare addresses →