What's the minimum volume?

There isn't one for the referral channel — submit one let or a thousand, the per-let fee applies the same way. The revenue-share channel is modelled per-portfolio at sign-up; the more volume you put through, the better it works for you.

What happens if the tenant brings their own broadband?

Their choice — we don't override it. The welcome card offers Giant as the easy default, but if the tenant wants Sky / BT / TalkTalk that's fine. On the referral channel, the activated-let fee only triggers when the tenant actually takes Giant. On revenue share, same — we share what's earned, no payout if no tariff is taken.

Off-net postcodes — do we lose the partnership fee on those?

On a single let, yes — we can't activate Giant in postcodes we don't reach, so there's no channel fee earned for that specific tenancy. We flag off-net submissions back to the negotiator at submit time so you can arrange broadband elsewhere for that one. The partnership itself doesn't penalise you for off-net postcodes; you just don't earn for those lets.

Multi-branch — does the portal handle 20+ branches?

Yes. Designed for multi-branch use from day one. Per-branch logins, role-based access, and a head-office account with branch-level commission roll-up. If you've got a bespoke ATS or CRM (Reapit / Agency Pilot / Alto / Jupix etc.), we can wire activation triggers via webhook so negotiators don't have to double-key.

How do you handle tenant data — GDPR?

We're a joint controller for the broadband-activation purpose only. The DPA covers what we collect (tenant name, contact, move-in date), the lawful basis (legitimate interest in service activation), and how we segregate your agency's submissions from other agencies'. Full audit trail for ICO requests. We don't market to your tenants outside the broadband activation flow without explicit additional consent.

What if a landlord we work with is already on a Giant pre-wire deal?

Best of both worlds — building's already wired, your activation per-let is faster (no install survey needed), and the per-let referral / revenue share still applies on top of any building-level revenue share the landlord earns. Two separate income streams (yours + the landlord's) on the same tenancy.

How long does onboarding take?

Two weeks from signed partnership to first activated let. Week 1: agency portal provisioned + per-branch logins issued + welcome-card branding set up. Week 2: negotiator training (one 30-min webinar covers the whole flow) + first batch of test submissions. After that you're live.

Can we white-label the entire tenant journey?

Yes — on the revenue-share channel at meaningful volume. Captive portal with your agency's domain (e.g. wifi.youragency.co.uk), tenant comms in your brand voice, tariff names you choose, optional skin on the customer portal post-activation. Giant becomes pure infrastructure underneath. Quoted per-portfolio at sign-up.

What if our agency already has a deal with another ISP / Hyperoptic / Community Fibre?

Fine — no exclusivity, run them in parallel. We're often complementary because Giant covers a wider footprint (Openreach + alt-nets) than the building-specific networks. If a let lands at a postcode covered by both, you can give the tenant the choice or default to whichever pays you better — the portal lets you set per-tenancy.

Property · Letting agent partnership

Tenant moves in.Wi-Fi already on.

Submit each let. We activate before move-in. Your brand, our infrastructure, paid every month.

For estate and letting agents who want to stop fielding "the broadband isn't working" calls on Day 1. Sign the partnership; drop each let into our agency portal once tenancy's signed; we order the line, install before move-in, and the tenant arrives to working broadband with your agency's branding on the welcome card. Pick a flat per-let referral fee, or ongoing revenue share for the life of each tenancy — both modelled at onboarding. No exclusivity, no volume commitment.

Apply for partnership See how it runs

Day-1 broadband fault calls back to the agency office.

Pre-activation means the line is live, the SSID exists, the welcome card is in the property. Tenant arrives, scans, online. The fault call you used to take on a Saturday — gone.

See the flow

01Why partner

What the partnership actually does for your agency.

Four reasons agencies sign — operational pain, brand reinforcement, monetisation, and a knock-on benefit for your landlord clients.

No Day-1 fault calls

Broadband is live before keys hand over. Tenants scan a QR on the welcome card, online in minutes. The 'broadband isn't working' call to the office on day one — gone.

Branded handover

Welcome card, captive portal and tenant comms can carry your agency's logo (full white-label on volume tiers). Reads as part of your service, not a third-party upsell.

Monetised lets

Two channel models: flat referral fee per activated tenancy, OR ongoing revenue share for the life of each tenancy. Both modelled at sign-up — pick by volume + tenancy mix.

Better tenant retention for landlords

Working broadband on Day 1 + a branded handover = fewer Glassdoor-grade complaints, fewer 'I want out of my tenancy' triggers. Your landlord clients see the difference at re-let time.

02Channel models

Two ways to get paid. Pick by volume.

Most boutique + independent agencies start on referral. Multi-branch and corporate-let agencies move to revenue share once volume justifies it. Either way, modelled at onboarding so the maths is clear before signing.

Simple

Referral

Structure: Flat fee per activated let
Paid: Monthly, in arrears
Best for: Independent + boutique agencies
Volume floor: From single lets — no minimum

Pros

Predictable per-let income
No revenue tracking on your side
Simple invoicing
Paid even if tenant leaves quickly

Trade-offs

— Caps out at the per-let amount
— No upside from long-term tenancies

Bigger upside

Revenue share

Structure: % of monthly broadband revenue
Paid: Monthly, for the life of the tenancy
Best for: Multi-branch + corporate-let portfolios
Volume floor: Modelled per-portfolio

Pros

Compounds with portfolio growth
Long tenancies = bigger lifetime payout
Aligns Giant's interests with yours (we both want the tenant to stay + stay happy)
White-label tier unlocked

Trade-offs

— Income depends on tenant uptake of paid tiers
— Bigger reporting cadence — monthly statement

Specific rates are quoted at onboarding based on volume + tenancy mix. We model both channels alongside each other so you can pick the one that pays you more for your shape.

03The flow

Five steps from agreement to live tenancy.

Two weeks from signing to your first activated let. Linear from there — every let follows the same five-step path, mostly automated on our side.

Step 01

Sign the partnership agreement

One-page agency agreement covering channel terms (referral fee or revenue share), white-label level, reporting cadence, and tenant-data handling under UK GDPR. No exclusivity. No volume commitment.

Step 02

We onboard your branches

Per-branch logins for your agency portal, role-based access for negotiators / managers / head office. SSO against Microsoft 365 or Google Workspace if you've got 20+ negotiators across multiple branches.

Step 03

Negotiator submits each let

Tenancy signed → drop the address + tenant contact + move-in date into the portal. Takes ~30 seconds. We handle line ordering, install scheduling, network provisioning, and the welcome-card print + dispatch.

Step 04

We activate before move-in

Line goes live the day before tenant move-in. Welcome card sits in the property: QR + tariff options + your agency's branding. Tenant scans, picks a tier (or accepts the included default), broadband on before the kettle's plugged in.

Step 05

Monthly statement + payout

Per-branch breakdown of activated lets, channel fee owed, and (on revenue share) per-tenancy monthly contributions. Self-bill or your-invoice-our-PO, your call. Paid on standard 30-day terms via Direct Debit return or BACS.

14d

From signed partnership to first activated let.

Week 1: portal provisioned, branding set up, branch logins issued. Week 2: negotiator training (one 30-min webinar) + first batch of test submissions. After that you're live.

Apply now

04Agency portal

What your team gets in the dashboard.

Built for agency workflow — drop-a-let in 30 seconds, see activation status real-time, monthly statement that maps to commission. Per-branch and role-based throughout.

Drop-a-let form

Address, tenant name, move-in date, optional tariff suggestion. Auto-validates against postcode coverage. ~30 seconds per let.

Multi-branch + role-based access

Negotiators submit lets and see their own pipeline. Branch managers see commission roll-ups. Head office sees portfolio-level analytics + the master statement.

Real-time activation status

Each submitted let shows where it is in the flow — line ordered, install booked, activated, welcome card dispatched. Live updates so you know what to tell the tenant if they ring.

Monthly statement + payout

Activated lets × your channel rate, line-by-line. Downloadable as CSV/PDF for your accounts team. Direct-debit return or BACS payout, standard 30-day terms.

Welcome card customisation

Upload your logo + brand colours; preview the tenant card before each batch. Volume tiers unlock full captive-portal white-label.

GDPR + tenant-data ledger

Every tenant submission is logged with the lawful basis declared at submit time. Full audit trail for ICO requests. Tenant data isolated from your other agencies' submissions.

05Compliance

Tenant data, handled properly.

UK GDPR + DPA 2018 sit underneath the partnership. Joint-controller agreement covers what we collect, why, and how we segregate your agency's submissions from other agencies' on the same platform.

Joint-controller DPA

Signed alongside the partnership agreement. Defines purpose limitation (broadband activation only), data subjects (tenants you submit), retention period, and ICO compliance posture.

Per-agency segregation

Tenant submissions from your agency are isolated from other agencies on our platform. Cross-agency reporting is impossible by design — your data, your access only.

Lawful-basis ledger

Every submission logs the lawful basis declared at submit time (typically legitimate interest in service activation under the existing tenancy contract). Full audit trail for any ICO request.

Full data-handling detail in our privacy notice + bespoke DPA exhibits at sign-up.

06FAQ

Real questions, honest answers.

No. The partnership doesn't lock you in to a single broadband provider — you can submit lets to other ISPs in parallel if a tenant or landlord asks for one specifically. We just become the default 'easy path' because the line is already wired and the activation is on us.

Landlords + Letting Agents — overview

Pair withLandlord pricing models·Student accommodation (PBSA)·Single one-off referrals·Webhook + API integration (CRM tie-in)

Ready to stop fielding Day-1 broadband calls?

One conversation, two weeks to live. Drop us a line with your branch count + monthly let volume and we'll model both channels alongside each other so you can pick what pays best.

Apply for partnership See it on the landlords page 0330 043 0056

No exclusivity · No volume floor · Exit on 30 days

Quoting a whole managed portfolio?

Drop every address into the multi-site checker, run broadband + leased-line quotes across the lot, and hand the shareable link to your team. Fastest option per property, on a map.

Open the multi-site checker