Big enoughto deliver.
Small enough to actually answer the phone.
Giant Communications is an independent UK ISP. We sell full fibre broadband, digital home phone, mobile + eSIM, and a full business product range (broadband, leased lines, VoIP, virtual landlines, mobile estates, guest WiFi). Plus a wholesale platform for resellers. One supplier. One clear invoice. One number.
Top symmetric speed where available
How long it takes a real human to answer
One number across every product
No offshore call centres
The year switching broadband stopped being your problem.
Ofcom mandated One Touch Switch from 12 September 2024 — we'd been doing it informally for years anyway. Now everyone has to. We just do it loudly.
Six things we do on purpose.
These aren't slogans — they're the design constraints we put on every product decision. If a feature breaks one of them, we don't ship it.
Honest pricing
The number on the page is the number on the bill. No CPI+3.9% baked into the contract. Any mid-contract change comes with 30 days' notice in plain English and the right to exit penalty-free.
A human picks up
0330 043 0056. Three rings. A real engineer or account manager — not a 14-step phone tree. Press 9 to skip menus straight to faults.
We do the breaking up
Switching to us shouldn't mean phone calls and arguments. One Touch Switch (Ofcom 2024) is built into our order flow — we tell your old provider, they have to accept it, the cutover happens on the agreed day.
Multi-network full fibre
We don't bet on one carrier. Openreach, CityFibre, Netomnia, FreedomFibre, LCR Connect — whichever has the strongest line at your address is what you get. That's how you actually deliver speed, not by marketing it.
Stay in control
You can leave whenever you want. Most plans are 30-day rolling. We won't auto-migrate copper customers to fibre without asking. Notify-me lists for waitlists and contract-end reminders are free and zero-commitment.
Speeds you'll actually get
We publish realistic minimums, not just headline maxes. If your line underperforms, raise it as a fault — we'd rather fix it than dodge it.
Six beliefs in customers' own words.
Live Trustpilot reviews — same Giant team, same beliefs above, told by the people we sold to.
Then, now, next.
Where we came from, what we sell today, what's coming. No invented founding dates.
- Then
We started because switching was awful
Big-network broadband meant 25-minute hold queues, retention bait, and a Direct Debit that quietly went up every April. We thought: there should be a UK ISP that doesn't do any of that.
- Now
Multi-network full fibre, in one bill
Broadband, home phone, mobile, business connectivity, and a wholesale platform — all on one contract, one clear monthly invoice, one support line. Real engineers. Real prices.
- Next
Giant Mobile + Giant TV
Two own-brand products in preorder right now. Mobile launches alongside our existing multi-network MVNO; TV joins the bundle when it's ready. Both notify-me lists are open.
HQ in Liverpool. Network across the UK.
One office, one team, one number. Network reach via five wholesale partners covers every UK region — your postcode picks the best line.
Liverpool HQ
54 St James Street, Liverpool L1 0AB. The team, the engineers, the support line — all in one office.
UK-wide network
Live across every UK region via five wholesale partners and our own VoiceCloud infrastructure. The address you can serve depends on the postcode, but the support team is the same wherever you are.
Independent + accountable
Member of the ISPA UK. Ofcom-regulated. Communications Ombudsman scheme member. ISPA Best VoIP finalist 2023 + 2024.
Nobody gets left behind.
Optional battery back-up units available to vulnerable customers under Ofcom GC C5, priority repair, alternative-format documents on request, and a penalty-free exit on bereavement or hospitalisation. The full policy — including how to register — is on its own page.
999 BSL relay
D/deaf customers can dial 999 via an in-app British Sign Language interpreter, free, 24/7. We signpost the InterpretersNow app at order time and through every support channel.
How EVR worksTalk to us like a human.
Phone, email, chat, in-person — all reach the same UK team. Press is on its own dedicated page; everything else lives on contact.