Less power.Less waste.
We're not claiming net zero. We're saying what we actually do.
Giant's a small ISP. We won't pretend to control the carbon footprint of the Openreach + alt-net infrastructure underneath us. What we can do — and do — is cut the bits we do control: fibre over copper, refurbished kit where it makes sense, route-optimised engineer visits, renewable office power.
Where we actually cut.
Full fibre is ~80% less power than copper
FTTP runs as passive optical fibre — no powered cabinet between exchange and home. Migrating a UK household off copper-era VDSL/SoGEA onto Giant FTTP cuts the line's ongoing power draw by roughly 80%. Multiply across our customer base and it's a meaningful cut.
Refurb-first router policy
When customers upgrade or leave, we collect their old router (free return label, freepost). About 70% are tested, wiped, firmware-updated, and re-issued to a new customer. The rest go to certified WEEE recycling — no landfill, no e-waste export.
Engineer route optimisation
Field installs are batched by postcode + half-day where the schedule allows. We don't send a Liverpool engineer to single one-off Wirral installs unless the install timing genuinely demands it. Reduces van miles and emissions.
Office runs on renewable
Our 54 St James Street HQ takes 100% renewable electricity (verified REGO). The office is the bulk of our Scope 2 footprint — keeping it clean is the highest-leverage thing we can do internally.
Less power than copper on every FTTP install.
Passive optical fibre needs no powered cabinet between exchange and home. The biggest sustainability lever an ISP can pull is moving customers off copper-era products.
Where we won't claim what we can't deliver.
Honesty over branding. Here's what we deliberately don't say — and the reasoning.
We don't sell carbon offsets.
Buying tree credits to offset bills you've already incurred is largely greenwashing. We'd rather not collect the emission in the first place — by doing fibre over copper, refurbing routers, and batching engineer visits.
We can't claim net zero.
Most of our footprint is the Openreach + alt-net infrastructure underneath us, where we don't control sourcing. Until those networks transition (Openreach + the alt-nets have their own targets — see their reports), our biggest lever is reducing what runs through them.
Our biggest customer-side win is encouraging fibre over copper.
Every household we move off copper SoGEA / FTTC and onto FTTP cuts ~80% off the line's continuous power draw. If you're still on a copper-based product with us, we'll notify you when full fibre becomes available so you can upgrade.
The biggest lever is on your end.
Upgrade to full fibre
If you're still on copper SoGEA or FTTC, we'll ping you when FTTP arrives at your address. The single biggest household telco-energy cut.
Return your old router
When you switch to us, send the old router back to whoever you left — most ISPs send a freepost label. Stops it landing in a drawer or skip.
Skip the upgrade you don't need
Every WiFi 6E router has an embodied carbon footprint. If your current one still does the job, keep it. We won't push you onto new kit just because.
Got a question? Send it.
If we've got a number you want, we'll send it. If we don't, we'll tell you we don't. Email [email protected] or use the contact form.