Get in touch
Real humans.Actually answer.
No 14-step phone tree.
UK support team. Pick a channel. Most folk ring; some prefer email; the techies tend to use chat. All three reach the same people.
01Channels
Choose how to reach us.
Whichever you choose, you reach the same UK team. Phone is fastest for faults, email best for paper trails, chat ideal for quick questions.
02Send a message
Drop us a line. We'll come back.
Opening hours
- Monday09:00 – 19:00
- Tuesday09:00 – 19:00
- Wednesday09:00 – 19:00
- Thursday09:00 – 19:00
- Friday09:00 – 19:00
- Saturday10:00 – 16:00
- SundayClosed (faults: 24/7 line)
Outage / fault?
Our 24/7 fault line is on the same number — press 9 to skip menus.
03Visit us
Liverpool, since day one.
The Giant HQ
54 St James Street
Liverpool L1 0AB
Liverpool L1 0AB
Two minutes from Liverpool Central station. Coffee's on us.
Get directions