999 BSL.Free. 24/7. Video.
Emergency services in British Sign Language. Open the app, tap the button, signed interpreter in under a minute.
The UK Emergency Video Relay Service is a free 24/7 service for Deaf, hard-of-hearing, and BSL-using people to contact 999. Funded across all UK carriers including Giant. Live since June 2022.
BSL. Free. 24/7. App: 999 BSL.
Download from iOS App Store or Google Play. Open, tap the big green button. Interpreter joins within 60 seconds, signs to you, voices to 999 simultaneously.
Three steps. Open. Tap. Sign.
Designed to be as fast as possible in an emergency. Single-button flow from the home screen.
Open the 999 BSL app
Download in advance — don't wait until an emergency. iOS App Store / Google Play, search '999 BSL'. Free, official UK app.
Tap the green button
Single big green button on the home screen. Tap, you're connecting. No menu, no language picker, no friction.
Sign to the interpreter
Interpreter joins within 60 seconds. You sign to them; they voice your message to the 999 operator simultaneously.
Download the app now, before you need it. The first thing to do in an emergency shouldn't be 'wait for the App Store to install'.
If video isn't an option, SMS works too.
The 999 BSL service is the preferred route — visual, full-language. Where video isn't possible (no mobile signal, dead phone battery), SMS-to-999 is the fallback.
999 BSL (primary)
Video interpreter, full BSL. Works on Wi-Fi or mobile data.
SMS-to-999
Text 999 directly. Pre-register at emergencysms.net first. Slower but works on any mobile.
112 (Europe)
If abroad in Europe, dial 112 for emergency services. Most European countries have BSL or text-relay options.
Every UK carrier
funds this.
Ofcom requires every UK communications provider to contribute proportionally to the cost of the Emergency Video Relay infrastructure. As a Giant customer (or any UK telecoms customer), your access is fully covered without extra cost. The service is universally accessible.
24/7 availability
Service runs round-the-clock. No queue beyond the 60-second interpreter assignment time.
Ofcom mandated
GC4.5 of the Ofcom General Conditions. Equal access to emergency services for Deaf users.
BSL interpreters
All interpreters are NRCPD-registered BSL professionals. Trained for emergency-services workflows.
Free regardless of carrier
Doesn't matter who your provider is. Service works the same for Giant, BT, Sky, Vodafone customers.
Common questions, answered.
Download the app. Before you need it.
The 999 BSL app is free, 24/7, and the fastest way to reach UK emergency services in British Sign Language. Install it now so it's ready if it's ever needed.