Every room online.Every room answered.
Guest Wi-Fi you can give away or charge for. A handset in every room. One line under both.
A hotel is a building full of rooms that all need connecting — which is the same problem we solve for blocks of flats and student halls, with a front desk and a PMS on top. One leased line in, Wi-Fi and phones out to every door, and a captive portal that can charge for premium access if you want it to.
Three layers, one build, one bill.
The line, the Wi-Fi and the phones surveyed together and installed together — instead of three suppliers each blaming the other two when a guest can't get online.
The line, the Wi-Fi, and the phones.
Most hotels have these on three separate contracts with three separate renewal dates. They're one job — the same fibre, the same survey, the same install team.
One line into the building
A single SLA-backed symmetric leased line into the comms room, sized for full occupancy — not a domestic circuit stretched across 40 rooms. Same install we run for build-to-rent blocks.
Wi-Fi in every room + the public areas
Ubiquiti UniFi APs on ethernet backhaul, per-floor coverage design from an RF survey, and a hosted controller we manage. Bar, lobby, function rooms and lifts included in the heat-map — the places guests actually complain about.
A handset in every room
A VoiceCloud extension per room, a front-desk console for reception, room-to-room intercom, and group paging to housekeeping. Runs over the same line — no separate phone circuit, no PSTN switch-off problem in 2027.
Give the Wi-Fi away, charge for it, or both.
Same portal, same hardware — the difference is what happens after the guest signs in. Most properties end up running the middle one: a free tier that keeps the reviews clean, and a paid upgrade for the guests who'd rather pay than complain.
Free, branded, data-capturing
Wi-Fi as an amenity — it earns its keep on the mailing list
Guests land on your branded portal, sign in with email or social, and you keep a GDPR-clean marketing list with consent recorded. Re-target Christmas, Valentine's and Mother's Day off the people who already stayed with you.
Free basic + paid premium
Stripe-backed upgrade sold at the portal, not the front desk
Everyone gets a usable free tier. Guests who want more speed — or a second and third device — buy an upgrade by the hour, day or week. Stripe takes the payment straight into your account; we just pass the auth back to the network.
Included with the rate plan
Premium WiFi bundled into the higher room rates
Your PMS decides. Premium is £4.99/day for a walk-in on the base rate, and free for anyone booked on Gold or above — the portal reads the reservation on sign-in and applies the right tier automatically.
Paid access is Stripe-backed on the £49.99/mo Complete tier · money lands in your Stripe account · ex VAT
Room number and surname.
That's the whole sign-in.
The portal asks your property management system whether there's a live reservation behind that room. If there is, the guest is online for the length of the stay and cut at checkout — automatically. No vouchers printed at 2am, no reception desk handing out a code that half the building already knows.
Running something else? The portal also exposes a REST API and generic webhooks, so a PMS we haven't named can usually be wired up — bring it to the survey and we'll scope it honestly rather than promise it blind.
A handset in every room, on the line you already have.
VoiceCloud is a full cloud phone system, so the room handsets, the front desk and the duty manager's mobile are all the same platform — one portal, one bill, one number range.
Extension per room
Every room its own extension, dialable from reception and from any other room. Add or move an extension from the portal — no engineer, no re-patch.
Front-desk console
Reception sees the whole building on one screen: who's calling, which room, transfer in a click. Overflow rings the duty manager's mobile through the same app.
Paging + intercom
Group-page housekeeping or maintenance across every handset at once. Room-to-room intercom for guests, or a direct line to the restaurant and spa.
Hot-desking for staff
Housekeeping supervisors and duty managers log into whichever handset they're near and their extension follows them. Same login on the mobile app off-site.
Recorded where it matters
Reservations and complaint lines recorded and transcribed, with AI summaries on the call card. Guest room phones left out of the recording policy by default.
No PSTN dependency
It's SIP over your own line, so the 2027 PSTN switch-off is a non-event. Existing DDIs port in; the switchboard number on your signage doesn't change.
What it isn't: a dedicated hotel PBX
VoiceCloud does not automate wake-up calls, and it does not post call charges back to the PMS folio — the two things a purpose-built hotel switch does that a business phone system doesn't. Everything else on this page it does properly. If those two are deal-breakers for your operation, say so at the survey and we'll tell you straight whether we're the right fit rather than find out on install day.
A day, for premium WiFi. Or free with the right rate plan.
Stripe takes the payment into your account and we pass the authorisation to the network. Price it by the hour, the day or the stay — or let the PMS decide who pays and who doesn't.
What a property your size actually needs.
Indicative only — the survey is what sets the real number, because construction type moves AP count more than room count does. Solid Victorian walls and a listed façade cost more APs than a 2019 new-build with the same bed count.
- Pipe1 Gbps symmetric
- APs6–12 APs
- Pipe1–2 Gbps symmetric
- APs15–35 APs
- Pipe2–10 Gbps leased
- APs40–90 APs
- Pipe10 Gbps leased
- APsBespoke
Portal licence from £9.99/mo per site · £49.99/mo for PMS + Stripe paid access · + £4.99/mo hosted controller · all ex VAT
Real questions, honest answers.
Book the survey before the season, not during it.
A leased line into a hotel comms room runs 45–90 working days, and nobody wants corridors cabled at 80% occupancy. We survey the building, price the three layers together, and give you one date everything goes live.