Real install.Real numbers.
Three customers. Three problems. Three measurable outcomes.
Customer names are removed — most don't sign off on being named publicly. The problem, the install, the outcome, and the quote are all real and unedited.
What we actually shipped.
Liverpool-based HMO operator, 9 properties / 73 rooms
9 HMO properties, one bill, zero tenant complaints in 18 months.
Previously running mixed BT + Sky + Vodafone connections across nine HMO properties. Each property had a different login, different bill cycle, different speed tier. Tenants regularly raised tickets about slow Wi-Fi during peak hours; landlord had no visibility to escalate. Renewals every 12–18 months meant constant retention calls.
Migrated all nine properties onto Giant's Landlord per-property managed broadband — UniFi gateway + AP per HMO, symmetric 1 Gbps line, single Giant invoice per month. Tenant Wi-Fi runs as a private SSID per property with a guest network alongside. Estate dashboard surfaces real-time per-property uptime + per-AP client counts.
- 9 properties → 1 invoice (down from 9 separate ISP bills)
- Tenant Wi-Fi tickets: 11 a month → fewer than 1 a month
- Symmetric 1 Gbps means uploads (Twitch / Drive / Backblaze) no longer choke the line
- Landlord saves ~3.5 hours a month on admin
"Honest pricing, one number to ring, real engineer who knows my buildings. I should have switched two years ago."
Liverpool-based mental-health charity, 18 staff, one office
Liverpool charity moved off ADSL onto symmetric fibre — 96% saving on long-running line.
Charity inherited an ageing ADSL line bundled with a copper PSTN. Download topped 12 Mbps; upload was 1 Mbps. Multi-party Teams calls dropped daily. They didn't qualify for the charity-tier discounts of their incumbent because they were considered 'business'. PSTN line was earmarked for switch-off ahead of 2027 with no plan in place.
Installed Giant full-fibre symmetric 500M over Openreach FTTP, migrated the inbound number onto Giant VoiceCloud (hosted VoIP) with WebRTC softphones on every desktop. Total install: 9 working days end-to-end. Charity also qualified for our /charities-education discount stack, layered on top.
- Download: 12M → 500M (~42×)
- Upload: 1M → 500M (~500×)
- Monthly bill cut by ~£180 once the legacy line + PSTN charges dropped
- Phone line PSTN-2027-ready ahead of switch-off
"Best decision we made in 2025. Multi-party calls finally work. The team picks up the phone in three rings and actually knows what we do."
Manchester-based digital agency, 60 staff
60-seat Manchester office — leased line + VoIP migration, 14-day delivery.
Outgrew their consumer-grade 500M Openreach FTTP. Heavy daily Adobe Cloud + GitHub LFS pushes saturated the upload during peak; the team's video calls suffered as a result. SLA on the existing line was 'best effort' — outages took 4-6 hours to resolve via the incumbent's call centre.
Delivered a 1 Gbps Giant leased line (Ethernet First Mile via Openreach EAD) plus VoiceCloud hosted VoIP for the 60 handsets. Installed inside 14 working days from order. SLA: 4-hour fix target, with diverse fallback over wholesale FTTP on a separate carrier path for fast auto-failover.
- Symmetric 1 Gbps with 99.95% SLA — never seen sub-1 Gbps performance in 9 months
- VoIP migration removed the PSTN dependency a full year ahead of switch-off
- Outage handling: incident reports + named engineer, not call-centre triage
- Upload saturation gone — Cloud sync runs in background without affecting calls
"The leased line was meant to be the boring infrastructure decision. It's been the best one we've made this year — the team don't even notice it any more, which is the point."
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