Copyrighttakedown.
Tell us about infringing content. We'll act expeditiously on a complete notice.
Giant Communications Ltd operates a copyright-infringement takedown process aligned with applicable UK and US law (Copyright, Designs and Patents Act 1988 / DMCA 17 U.S.C. § 512). This page sets out how to submit a notice, what we need to act on it, the counter-notification process for content owners disputing a takedown, and the designated legal contact.
Last updated · 15 March 2019
Working days. The counter-notification restoration window.
If we remove content and the original poster files a valid counter-notification, we restore the content in 10–14 working days — unless the claimant has filed a court action by then.
On a valid notice we'll act expeditiously.
Three things happen the moment we receive a complete takedown notice from a copyright owner or their representative.
Remove or disable access
We pull down or block access to the allegedly infringing content on our network as soon as we've verified the notice is complete.
Notify the accused
We forward the written notification to the account or content provider responsible, so they have the chance to file a counter-notification if they believe the takedown was a mistake.
Restore on valid counter
If the original poster sends back a valid counter-notification, we restore the content in 10–14 working days unless the claimant has filed court action in the meantime.
What a complete notice needs.
Notices missing any of the items below cannot be acted on. We may also require legal documentation before taking action.
- 1
Electronic or physical signature of the copyright owner (or their authorised representative).
- 2
Identification of the copyrighted work(s) alleged to be infringed.
- 3
Description of the infringing material and the location of the original authorised version.
- 4
Specific URL or location of the infringing content on Giant's network.
- 5
Claimant's contact details — name, postal address, phone, email.
- 6
A good-faith statement that the use is not authorised by the copyright owner, agent, or law.
- 7
A statement under penalty of perjury that the information is accurate and the claimant is authorised to act.
Disputing a takedown? Here's how.
Users whose content has been removed may submit a counter-notification to [email protected]. A complete counter-notification triggers restoration in 10–14 working days unless court action follows.
- 1
Physical or electronic signature.
- 2
Identification of the removed material and its former location on the service.
- 3
A good-faith statement that removal resulted from mistake or misidentification.
- 4
Contact information and consent to the jurisdiction of the courts where you reside (or, if outside the UK, where the service operates).
Send notices to Legal.
This contact is exclusively for copyright infringement reports under this Policy. Other enquiries will not receive a response on this channel — use /contact for general support.
- Email[email protected]
- Post — Legal Department
Giant Communications Ltd
54 St James Street, Liverpool, L1 0AB
Submitting a knowingly false takedown notice (or false counter-notification) may expose you to liability under section 512(f) DMCA and equivalent UK law.
Not a copyright matter? Use /contact.
[email protected] is monitored only for copyright notices. General support, billing, returns, and faults go through the standard contact channels.