We do thebreaking up.
Tell us who you're with. We'll close the loop overnight.
Since 12 September 2024, Ofcom requires the new provider to drive the switch. That means no phone call to your old ISP, no retention pitch, no overlap of bills. Pick your current provider below — we've written the honest comparison for each.
No coverage yet? Mid-contract elsewhere? Join the waitlist or set a contract-end reminder — we'll ping you when it's the right moment to switch.
Switching from? Start here.
Each page has the documented gotchas (price-rise clauses, retention scripts, TV bundle traps), the price comparison, and the FAQs we get asked most about that specific provider.
We do the
breaking up.
Switching providers used to mean four phone calls and a row about cancellation fees. Not anymore. We tell your old supplier to do one — you don't even pick up the phone.
Mandated by Ofcom since 12 Sep 2024 — but we still do it properly.
Pick your plan
Postcode → package → done. Takes about 5 seconds.
We deal with your old lot
BT, Sky, Virgin, TalkTalk, whoever. We send the cancellation code. You don't lift a finger.
Seamless cutover
On switch day (~10 working days out) the new line lights up and the old one drops the same moment — no overlap, no double bills, no service gap.
Order today. On Giant within two weeks.
- Today
You hit Order
Postcode confirmed. Plan picked. Engineer slot booked. Old provider notified — overnight.
- Day 5
Letter goes out
Your old provider gets a regulator-mandated heads-up. They have 10 days to do nothing about it.
- Day 10
Switch day
Engineer arrives. New line live. Old line drops the moment Giant lights up — no overlap, no gap.
- Day 14
Done
Old provider's final bill closes. You're fully on Giant. Refund of overpaid days lands in 30.
We'll wait for you.
Drop your postcode + the month your current contract ends and we'll ping you ~30 days before — exactly when penalty-free switching opens.
On a smaller ISP? Same deal.
Vodafone, Plusnet, NowTV, Shell, Hyperoptic, Community Fibre — One Touch Switch covers any UK ISP on the Openreach process. Drop your postcode and we'll handle it.