Help & support
Stuck?Sorted.
Knowledgebase. Real humans. No bots.
Search the knowledgebase, browse by topic, or just ring us — most things sort in a two-minute call. All three options reach the same UK team.
01Browse by topic
Pick the bit that's bothering you.
Topics from the live knowledgebase. Each tile opens the full set of articles under that heading.
02Most-asked
The questions we get a lot.
- Router troubleshooting — try this first
- Use your own router (PPPoE creds)
- How One Touch Switch works
- PSTN 2027 switch-off explained
- How do I run a speed test?
- Port my landline number
Quickest path
Just ring us.
Most help requests sort in one phone call. UK support team, business hours, press 9 to skip menus and head straight to faults.
0330 043 0056Community · r/GiantISP
Got a question? Try the subreddit.
Chat with the Giant team + other customers. Hardware advice, network deep-dives, feature requests, and the occasional postcode tip from a neighbour who just got fibre.
03Self-serve answers
Top FAQs in plain English.
Open the live service status board for incidents across our network. If you'd rather a human, ring 0330 043 0056 — fault triage is on the same line.