Question 1

What if I already have business broadband / VoIP with another provider?

Accepted Answer

Port-in for numbers is self-service in portal.giant.net.uk — you pick the cutover date, £12 ex VAT per number submitted, 8–12 working days for a single-line port. If you're mid-contract elsewhere, our contract-buyout scheme can cover the existing early-termination fee as account credit (on-net broadband + VoIP; capped, quoted at order). Migration timing is up to you; the bundle pricing is the same whether you've ported in or started fresh.

Question 2

Can I customise the bundle if my mix is different?

Accepted Answer

Yes. The three above are the headline bundles, but the per-product pricing is transparent — if you need 8 mobiles + 2 broadband lines + 30 VoIP users we'll quote that combination directly. Bundle discount scales with total spend, not which specific products are in it.

Question 3

How does the multi-site option work for Scale?

Accepted Answer

One bill across all sites, one SLA. Each site has its own broadband line (FTTP / leased line per location), all VoIP users sit in the same VoiceCloud regardless of which site, mobile SIMs are pooled across the whole bundle. Common deployment: HQ on leased line, branches on FTTP, all unified.

Question 4

Contract term?

Accepted Answer

You pick the broadband term at sign-up — 30-day rolling, 1-year, or multi-year, with a better monthly the longer you commit. VoIP, mobile, and numbers are 30-day rolling once installed. The bundle price holds for whatever broadband term you chose; renew at the same or a new mix at end-of-term.

Question 5

Can I add eSIM / data-only / virtual landline to a bundle?

Accepted Answer

Yes — same pricing as standalone, added to the bundle invoice. The bundle discount applies across the whole account, not just the named products. Common add-ons: eSIM for new starters, data-only SIMs for tablets / failover, virtual landline number for one specific staff member.

Question 6

What happens if I want to scale up mid-contract?

Accepted Answer

Add SIMs / VoIP users / numbers at any time, pro-rated to the next billing date. Upgrading broadband tier mid-contract: usually free if the line supports it (FTTP 100→500). Downgrading: 30-day notice, takes effect from the next billing month.

Question 7

Onboarding — what's the actual process?

Accepted Answer

Day 1: order accepted, account provisioned, mobile SIMs dispatched (next-day). Day 2–3: broadband install scheduled. Day 5–10: broadband install completed, VoiceCloud account live, numbers ported / allocated. Day 10–14: training session + account manager handoff. Total: 2 weeks to fully steady-state.

Question 8

Termination — what if I want to leave?

Accepted Answer

30-day notice on rolling-term products (VoIP / mobile / numbers — and there's no exit charge from us to take your numbers away when you leave). Broadband: stay through whatever term you chose, or settle the months remaining (no penalty cliff). We don't lock you in beyond reasonable contract terms; if you're unhappy, we'd rather know why than hold you.

Three bundles.One invoice.

Off the per-product list price when you bundle the lot.

Pick the size. We'll size the products.

Starter

Growth

Scale

Four reasons
it stacks better.

15–25% cheaper

Single SLA

Pooled mobile data

Same-day provisioning

Bundled vs separately — Growth example

Mix doesn't match? We'll quote yours.

Real questions, honest answers.

One invoice. One support line.