Press / media kit

Writingabout us?

Logo files, palette, voice, facts, the press inbox.

Everything below is yours to use. If you need a custom asset (interview, on-the-record quote, exclusive figures, photography of the Liverpool team), email [email protected]. For everything else, the about page covers the company story, and contact has every other channel.

[email protected]Logo + assets

01Quick facts

Everything you need in one row.

Trading name: Giant Communications Ltd
Registered address: 54 St James Street, Liverpool L1 0AB
Industry: Telecommunications · Independent ISP
Products: Full-fibre broadband · home phone · mobile · TV · business connectivity · wholesale platform
Network partners: OpenReach · CityFibre · MS3 Networks · Netomnia · Trooli · CommunityFibre · FreedomFibre · FullFibre · Gigaclear · RCN · ITS · Giant MDU
Regulatory: Ofcom-regulated · ISPA UK member · Communications Ombudsman scheme
Press contact: [email protected]

02Networks

The fibre we deliver over.

Giant is multi-network rather than tied to one wholesaler, so what a given address can get depends on which of these reaches it. Each logo links to that network's page, where the speeds and footprint are set out in full.

Nationwide

OpenReach

20 packages · FTTP + SoGEA

↓ 40 Mbps – 1.8 Gbps↑ 10 Mbps – 120 Mbps

The widest access footprint in the UK. Full fibre up to 1.8 Gbps, with FTTC still carrying the lines fibre hasn't reached.

Network page

Around 60 towns and cities

CityFibre

10 packages · FTTX

↓ 115 Mbps – 5 GbpsSymmetric

Open-access XGS-PON with symmetric speeds up to 2.5 Gbps.

Network page

FTTX

MS3 Networks

8 packages · FTTX

↓ 40 Mbps – 1 GbpsSymmetric

Business only at Giant

Netomnia

8 packages · FTTP

↓ 160 Mbps – 8 GbpsSymmetric

Open-access XGS-PON, symmetric up to 8 Gbps. We resell it as a business product rather than a residential one.

Network page

South East

Trooli

8 packages · FTTX

↓ 40 Mbps – 1 GbpsSymmetric

Symmetric XGS-PON across Kent and the South East.

Network page

London

CommunityFibre

7 packages · FTTX + FTTP

↓ 80 Mbps – 1 GbpsSymmetric

Symmetric XGS-PON built borough by borough, up to 3 Gbps.

Network page

North West

FreedomFibre

7 packages · FTTP + FTTX

↓ 80 Mbps – 1 GbpsSymmetric

Symmetric XGS-PON across Cheshire, Lancashire and parts of North Wales.

Network page

FTTP

FullFibre

7 packages · FTTP

↓ 160 Mbps – 2.3 GbpsSymmetric

FTTP

Gigaclear

7 packages · FTTP

↓ 100 Mbps – 1 GbpsSymmetric

FTTP

RCN

6 packages · FTTP

↓ 150 Mbps – 10 GbpsSymmetric

Business only

ITS

5 packages · FTTP

↓ 100 Mbps – 5 GbpsSymmetric

Hybrid Delivery

Giant MDU

4 packages · Hybrid Delivery

↓ 1 Gbps – 8 GbpsSymmetric

12 networks · live from the catalogue
Speeds are the range we sell on each network, slowest tier to fastest. This is what we sell, not a coverage check — what any one address can actually get depends on which of these reaches it.

Logos belong to the networks that own them and are shown here so press can identify the infrastructure behind a story. They are not Giant marks and are not covered by the brand-asset licence above — for permission to reproduce one, ask the network directly.

03Brand assets

Logo files + brand staples.

Direct downloads. Vector first; PNG raster for surfaces that need it. No need to ask — just take them.

Logo — SVG (full colour) →

Vector. Works at any size. Use on light backgrounds.

Wordmark — neon bolt PNG →

1:1 brand staple. Self-contained teal circle. Use big.

Favicon — SVG →

Used in tabs + share previews.

Usage: the Giant wordmark and lightning bolt are trademarks of Giant Communications Ltd. Use the assets as supplied; don't squash, recolour, or composite them with another brand mark.

04Marketing kit

Press creatives + partner ads.

Two collections. Press-ready is the evergreen product + launch artwork — safe to run alongside any story. Partner kit is ready-to-run promo ads for affiliates and referral partners; some are region-specific or advertise time-bound deals, so check the copy on each before you post it.

Everything in the kit — press-ready evergreens and partner promo ads mixed together. Filter by collection to narrow down.

landscapeGuardian

Guardian — one switch, every device, protected

Launch hero for the Guardian network-level content-filtering feature.

1536×1024 · PNG

1.7 MB

1:1 squareBundles

Work From Anywhere — home office connectivity bundles

Square social creative. Evergreen positioning.

2048×2048 · JPG

969 KB

1:1 squareBroadband

Uninterrupted home entertainment streaming

Square social creative. Evergreen positioning.

2048×2048 · JPG

740 KB

9:16 storyBroadband

3 Months Free — Full Fibre for Crosby

9:16 Instagram / TikTok story. Region-specific: Crosby.

3072×5504 · PNG

24.5 MB

4:5 portraitBroadband

Full Fibre. Full Speed. — 8 Gbps symmetric

Portrait broadband ad. Screen mockup contains AI-generated placeholder text — best used for background composition, not as-shipped.

3712×4608 · PNG

24.7 MB

1:1 squareVoIP

How do we set up your VoIP?

The dashboard mockup has 30 September 2024 printed on it. Dated artwork.

2048×2048 · JPG

684 KB

1:1 squareBroadband

Full Fibre. Full Power.

2048×2048 · JPG

4.9 MB

9:16 storyVoIP

Your number. Your line. No rental.

3072×5504 · JPG

16.3 MB

4:5 portraitBroadband

Full-fibre. Full speed. Zero hassle.

1856×2304 · JPG

604 KB

landscapeBroadband

How the UK's fastest fibre works

2528×1696 · JPG

4.4 MB

1:1 squareBrand

Big enough to deliver

2048×2048 · JPG

5.1 MB

1:1 squareBroadband

Full Fibre. Giant Speed.

2048×2048 · JPG

5.6 MB

4:5 portraitBroadband

Need reliable local broadband?

1856×2304 · JPG

704 KB

1:1 squareBroadband

Stream, work & play

2048×2048 · JPG

1.0 MB

4:5 portraitBroadband

Router product shot

1856×2304 · JPG

733 KB

4:5 portraitGaming

Speed that hits different

1696×2528 · JPG

4.4 MB

landscapeBroadband

Full-Fibre. Full Speed.

2400×1792 · JPG

4.6 MB

4:5 portraitBroadband

Giant Full Fibre Broadband

1696×2528 · JPG

5.0 MB

4:5 portraitBroadband

Full House. Zero Lag.

1856×2304 · JPG

5.6 MB

1:1 squareBroadband

3 months free — Crosby

Region-locked to Crosby and carries a 3-months-free offer.

2048×2048 · JPG

4.2 MB

4:5 portraitVoIP

Your Number. Your Call.

3712×4608 · PNG

16.3 MB

9:16 storyBrand

One network, every connection

3072×5504 · PNG

15.5 MB

16:9 wideBrand

Why Giant Is Different

2752×1536 · JPG

4.2 MB

1:1 squareBroadband

Everything you need, right out of the box

The printed guide in the photo has placeholder text on it.

2048×2048 · JPG

1.3 MB

landscapeBroadband

The one everyone's switching to

2528×1696 · PNG

6.1 MB

4:5 portraitGuardian

Guardian is here — free on every broadband plan

Portrait Guardian promo. Brand-safe, accurate framing.

768×1024 · JPG

898 KB

4:5 portraitGuardian

Free Network Guardian — included with every plan

Portrait Guardian promo showing the mobile 'Protected' state. Says 'Network Guardian' — product is branded 'Guardian'.

768×1024 · JPG

1001 KB

4:5 portraitGuardian

Built-in protection for the whole family

Portrait Guardian promo. Family scene with parental controls dashboard on the laptop screen.

768×1024 · JPG

971 KB

4:5 portraitGuardian

Free Family Protection, Built In — 18+ content (partner only)

COPY WARNING: says '18+ content automatically' — that's the opt-in Guardian Family level, not the default. Edit or bin before posting.

768×1024 · JPG

971 KB

4:5 portraitGuardian

Free Family Protection, Built In — family scene (partner only)

COPY WARNING: says 'Blocks 18+ content on every plan' — that's the opt-in Family level, not the default. Edit or bin before posting.

768×1024 · JPG

1022 KB

9:16 storyGaming

Zero Lag. Full Fibre. — 8 Gbps gaming ad

9:16 story format gaming ad. Router in the shot is a stylised gaming tower, not our actual Zyxel kit — treat as brand mood, not product spec.

608×1088 · JPG

799 KB

9:16 storyGaming

Zero Lag. Zero Excuses. — 8 Gbps symmetric

9:16 story format gaming ad. Cleaner brand treatment with the lightning-bolt visual on the router.

608×1088 · JPG

730 KB

4:5 portraitVoIP

Pick Up Growth — business phone lines with 75+ features (£6.99/mo)

VoIP business ad. Verify £6.99/mo is still current before posting.

768×1024 · JPG

997 KB

4:5 portraitGuest WiFi

Marketing carousel · portrait #02

768×1024 · JPG

924 KB

4:5 portraitGuest WiFi

Marketing carousel · portrait #03

768×1024 · JPG

791 KB

landscapeGuest WiFi

Marketing carousel · landscape #01

1024×768 · JPG

1.0 MB

4:5 portraitVoIP

Marketing carousel · portrait #04

768×1024 · JPG

1.0 MB

1:1 squareMobile

Marketing carousel · square #01

1024×1024 · JPG

1.3 MB

4:5 portraitBundles

Marketing carousel · portrait #05

768×1024 · JPG

1004 KB

1:1 squareBundles

Marketing carousel · square #02

1024×1024 · JPG

1.3 MB

landscapeVoIP

Marketing carousel · landscape #02

1024×768 · JPG

1.0 MB

1:1 squareBundles

Marketing carousel · square #03

1024×1024 · JPG

1.3 MB

4:5 portraitVoIP

Marketing carousel · portrait #06

Handset screen shows a dummy name and number, legible at full size.

768×1024 · JPG

856 KB

1:1 squareMobile

Marketing carousel · square #04

1024×1024 · JPG

1.2 MB

landscapeVoIP

Marketing carousel · landscape #03

1024×768 · JPG

1.2 MB

landscapeVoIP

Marketing carousel · landscape #04

Says 'award-nominated'. Confirm the claim is substantiable before running.

1024×768 · JPG

1.0 MB

4:5 portraitBundles

Marketing carousel · portrait #07

768×1024 · JPG

1.0 MB

landscapeVoIP

Marketing carousel · landscape #05

1024×768 · JPG

1.1 MB

4:5 portraitGuest WiFi

Marketing carousel · portrait #08

768×1024 · JPG

791 KB

landscapeGuest WiFi

Marketing carousel · landscape #06

1024×768 · JPG

1.1 MB

4:5 portraitBundles

Marketing carousel · portrait #09

768×1024 · JPG

1.1 MB

4:5 portraitVoIP

Marketing carousel · portrait #10

768×1024 · JPG

874 KB

4:5 portraitBundles

Marketing carousel · portrait #11

768×1024 · JPG

1.1 MB

4:5 portraitVoIP

Marketing carousel · portrait #12

768×1024 · JPG

1.0 MB

landscapeGuest WiFi

Marketing carousel · landscape #07

1024×768 · JPG

1.1 MB

landscapeVoIP

Marketing carousel · landscape #08

1024×768 · JPG

1.2 MB

4:5 portraitBundles

Marketing carousel · portrait #13

768×1024 · JPG

1.1 MB

landscapeVoIP

Marketing carousel · landscape #09

1024×768 · JPG

1021 KB

4:5 portraitBundles

Marketing carousel · portrait #14

768×1024 · JPG

1.1 MB

4:5 portraitBundles

Marketing carousel · portrait #15

768×1024 · JPG

1.1 MB

4:5 portraitVoIP

Marketing carousel · portrait #16

768×1024 · JPG

899 KB

1:1 squareBundles

Marketing carousel · square #05

1024×1024 · JPG

1.3 MB

1:1 squareMobile

Marketing carousel · square #06

Headline has a typo baked into the artwork — 'UNLIIMITED'. Do not publish until it is re-rendered.

1024×1024 · JPG

1.1 MB

4:5 portraitGuest WiFi

Marketing carousel · portrait #17

768×1024 · JPG

908 KB

4:5 portraitVoIP

Marketing carousel · portrait #18

768×1024 · JPG

1.3 MB

landscapeGuest WiFi

Marketing carousel · landscape #10

1024×768 · JPG

1.1 MB

4:5 portraitBundles

Marketing carousel · portrait #19

768×1024 · JPG

1.1 MB

landscapeVoIP

Marketing carousel · landscape #11

1024×768 · JPG

1.2 MB

4:5 portraitVoIP

Marketing carousel · portrait #20

768×1024 · JPG

742 KB

4:5 portraitBundles

Marketing carousel · portrait #21

Skyline in the artwork is London, which reads oddly for a North West brand. Carries a 10% bundle saving.

768×1024 · JPG

754 KB

4:5 portraitBundles

Marketing carousel · portrait #22

768×1024 · JPG

992 KB

4:5 portraitBundles

Marketing carousel · portrait #23

768×1024 · JPG

968 KB

4:5 portraitBundles

Marketing carousel · portrait #24

768×1024 · JPG

768 KB

landscapeBroadband

Same connection. A brighter everyone.

Wide audience banner — gamers, families, workers, learners — with the speed, reliability and UK-support strip. No pricing.

1536×1024 · PNG

1.9 MB

1:1 squareBroadband

Broadband for everyone

Lifestyle collage around the brand bolt. Evergreen, no pricing.

1254×1254 · PNG

2.2 MB

landscapeBroadband

Broadband for everyone — landscape

Landscape cut of the same collage creative.

1536×1024 · PNG

2.0 MB

4:5 portraitGuardian

Before vs after Giant

Split diagram contrasting an unprotected home network with Guardian switched on.

1728×2160 · PNG

6.0 MB

4:5 portraitGuardian

Giant Guardian changes everything

Network-level shield over a cutaway home — protection happens before the router.

1728×2160 · PNG

5.9 MB

4:5 portraitGuardian

Every device = entry point

Cutaway home showing each connected device as a way in.

1728×2160 · PNG

5.8 MB

4:5 portraitGuardian

Your smart home, vulnerable?

Red / green split of the same home, unprotected against protected. Thermostat in the art reads 72, which is Fahrenheit.

1728×2160 · PNG

5.6 MB

4:5 portraitGuardian

Secure every device now

Every room's device inside the Guardian shield, with a Get Protected call to action. Thermostat in the art reads 72, which is Fahrenheit.

1856×2304 · PNG

5.6 MB

4:5 portraitBroadband

Work from home. Not against it.

Home-desk scene. Symmetric full fibre positioning for home workers.

1856×2304 · JPG

829 KB

4:5 portraitGuardian

Guardian. Built in. Free.

Guardian included on every broadband plan.

768×1024 · JPG

1022 KB

4:5 portraitLandlords

Pre-wired. Revenue-sharing. Zero tenant complaints.

Property / MDU positioning for landlords and letting agents.

1856×2304 · JPG

1.1 MB

4:5 portraitBroadband

Fast enough for everyone

Multi-generational household on one connection, with a Switch to Giant call to action.

1856×2304 · JPG

1.3 MB

4:5 portraitGuardian

Protection that runs quietly in the background

Guardian filtering every device on the network, with a Turn on Guardian call to action.

1728×2160 · JPG

3.8 MB

4:5 portraitBroadband

Your smart home deserves a Giant connection

Smart-home devices on one connection. Up to 8 Gbps, no pricing.

1856×2304 · JPG

969 KB

4:5 portraitLeased lines

Every flat. Isolated. Connected.

Technical cutaway of an apartment block on a shared leased line, each flat on its own isolated network.

1728×2160 · JPG

2.8 MB

4:5 portraitGuardian

One switch. Every device protected.

Portrait cut of the Guardian launch creative, with a Turn on Guardian call to action.

1728×2160 · JPG

4.1 MB

05Palette

Four colours, used loud.

Giant green is the one — everywhere a logo would be coloured, use this. The audience colours are accent overrides used inside the relevant audience pages only.

Giant green#00d9a7

Primary accent · the brand colour

Giant navy#0b1220

Ink, dark slabs, on-green text

Landlords blue#4268c1

Audience accent · /landlords

Wholesale hyper-yellow#e1ff19

Audience accent · /wholesale

Type: Poppins (display, weights 500–900), Roboto (body, 400/500/700), JetBrains Mono (numeric / mono labels). Reference how they pair on the live site — most marketing slabs use Poppins-Black uppercase H1s with Roboto bodies and JetBrains-Mono eyebrows.

06Brand voice

Pull-quote-ready lines.

The lines we lead with. Lift any of these directly into copy — they're our public stand.

Tagline (canonical)
"Big enough to deliver. Small enough to actually answer the phone."
Free to lift
Hero headline (rotating)
"Full fibre. Full volume."
Free to lift
One Touch Switch flagship
"We do the breaking up."
Free to lift
Home phone repositioning
"Drop the copper. Keep the ring."
Free to lift
Mid-contract price changes
"Any change comes with 30 days' notice in plain English — and the right to exit penalty-free."
Free to lift

07Story angles

Angles worth a story.

If you're scoping a piece on UK telecoms / consumer-rights / fibre / AI in SMB / infrastructure transparency, here's where Giant has something fresh to say. Happy to go deeper on any — email [email protected].

Independent ISP fighting CPI+ pricing

Giant publishes mid-contract price-change policy in plain English and gives customers the right to exit penalty-free — counter to the industry standard CPI+3.9% auto-bump. Consumer-rights angle.

Giant Mobile launch (preorder)

Own-brand mobile launching alongside existing multi-network MVNO. Killer feature: SIP-to-SIM, which attaches VoiceCloud extensions to a physical SIM so business desk-DDIs ring the mobile natively.

One Touch Switch — done loudly

Ofcom mandated OTS in Sep 2024. Giant builds it into the order flow and markets it explicitly ("We do the breaking up") rather than burying it in compliance copy.

Guardian launch — free network-level filtering

Launched Aug 2026. Off / Standard / Family levels — malware, phishing and optional adult-content filtering — bundled free on every broadband and leased-line plan. Rare in a market where BT / Sky / Virgin charge for parental controls or partner it out to a third party.

Horizon — 'we watch, you decide' upgrade alerts

Launched Aug 2026 alongside Guardian. Horizon runs quietly on every Giant Broadband service, watching the customer's address for new networks, faster tiers, symmetric-upload availability and better-value packages — then emails when a meaningful upgrade lands. Notify-only. Free. Consumer-rights + PSTN-2027 hook: contrast with providers who only mention upgrades at contract-end (or auto-migrate off copper without asking).

UK-specific phishing threat feeds

Giant sees UK phishing waves — fake HMRC 'tax rebate', spoof Royal Mail 're-delivery', DVLA impersonators — hit its own network first. Threat data is UK-current, not the generic global blocklists most consumer routers ship with. Fraud / cyber-desk angle.

Live public network map

/about/network publishes PoP locations, per-device up/down, uptime, and a live-polling aggregate transit graph — pulled from Giant's monitoring platform in real time. Few UK ISPs publish this openly. Transparency / infrastructure angle.

8 Gbps symmetric, outside London

Giant retails Netomnia's XGS-PON 8 Gbps symmetric tier across Yorkshire, the Midlands and the North East — faster than most London full-fibre retail tops out. Regional speed-leadership angle: multi-gig broadband isn't just a capital-city story any more.

AI voice-agent for UK small business

AI receptionist inside the VoIP stack — answers, triages, and books work for small businesses that can't staff a 24/7 phone line. Priced at the SME level, not enterprise. Tech / SMB-productivity angle.

No copper-to-fibre auto-migration

When full fibre reaches a copper customer's postcode, Giant notifies them — they choose whether and when to upgrade. Contrasts with Openreach retailers who auto-migrate customers off copper to hit the switch-off timeline. Consumer-choice angle around the 2027 PSTN switch-off.

Direct peering with game publishers

Giant peers directly with Blizzard, Activision and Ubisoft — reducing latency to Battle.net, CoD and Siege servers vs an ISP that transits everything via generic peering. Gaming / esports / tech-press angle.

Multi-carrier, not married to Openreach

Giant sells across Openreach, Netomnia, CityFibre, LCR Connect, Trooli, OFNL, Community Fibre, Freedom Fibre — chooses the fastest / most reliable line per postcode instead of defaulting to whatever wholesale contract's cheapest. Coverage / alt-net-market angle.

About Giant

Pair withContact·One Touch Switch explained·Business products·Wholesale platform

Need something we haven't listed?

Custom logo lock-up, interview booking, exclusive figures, deeper voice samples — email [email protected] and we'll come back inside one working day.

Email press 0330 043 0056