Bye copper.Hi Nan.
The bit you liked (an actual phone that rings when nan calls) — yours. The bit you hated (£20/mo line rental nobody asked for) — gone. Same number, HD audio, mobile-app extension, 999-ready power-cut plan. From £3.99/mo inc VAT.
- No line rental
- Self-service number port
- Mobile app extension
- HD wideband audio
- 999 power-cut ready
- Cancel anytime
Line rental, gone. Yearly.
The £20/mo line-rental BT charges before you've even made a call adds up to £240 a year for the privilege of having copper in the wall. We don't charge it. The savings stay yours.
Drop the copper.
Keep the ring.
The bit you liked (an actual phone that rings when nan calls) — yours. The bit you hated (£20/mo line rental nobody asked for) — gone.
PSTN switches off Dec 2027
You don't need to wait. Or panic.
250 UK landline + 100 mobile mins
750 UK landline + 250 mobile mins
Unlimited UK + 750 mobile mins
Pay only for what you use · keep your number
↳ Phone numbers from £1/mo · port your existing number free
Compare all plansModern phone. No drama.
VoIP sounds like a tech-bro thing. It's not. It's a phone that goes through your broadband instead of a copper wire — clearer, cheaper, and crackle-free. Plus stuff your old line literally couldn't do.
Keep your existing number
Port your landline number across via portal.giant.net.uk — pick your own cutover date, £12 ex VAT per number. Same number, new digital line, no copper. 7–10 working days from submission.
Pocket extension
Free VoiceCloud app on iOS / Android. Make and receive calls on your home number from anywhere — no roaming charges in the UK.
Spam-call screening
Auto-block known nuisance numbers. Screen unknown callers with a name-prompt before the phone even rings indoors. Goodbye 'extended warranty' calls.
999 in a power cut
Optional battery backup unit gives an hour of phone service when the power's out (free for vulnerable customers under Ofcom GC C5). Mobile-app fallback covers the rest.
What you're actually swapping.
Same handset on your sideboard, same number, same ring tone — but a different line underneath, a different bill, and 11 things the copper version never managed to do.
- Monthly line rental£18–22£0 — built into plan
- Keep existing numberYesYes (£12 ex VAT, self-service)
- Call qualityLo-fi 8 kHz analogueHD 16 kHz wideband
- Mobile-app pickup—Free, every plan
- Voicemail-to-email—Standard
- Call screening—Standard
- Spam-call blocking—Network-level
- Custom hold music—Yes
- Power-cut behaviourPhone worksOptional BBU (Ofcom GC C5) + mobile-app fallback
- Mid-contract price changesHidden CPI+30-day notice, exit free
- Forced migration in 2027Yes—
Same physical phone. Same number on the front. Different everything underneath.
Real handsets.
No fiddling about.
Plug in the handset you already own, or pick up a Yealink DECT cordless or IP desk phone with your plan. We pre-configure — you plug in.
- 01
Yealink DECT cordless
Roam between rooms. Pre-paired to your line.
- 02
Yealink T33G IP desk phone
Colour LCD, full-duplex speaker, plug-and-go.
- 03
Use the phone you already own
Every Giant router has an FXS port — your old handset still works.
Your date. Thirty-second cutover.
Your number's been the same since the kids were small. We're not asking you to change it. Pick your own port date in the customer portal, get automated updates until cutover, the number transfers overnight on the day you chose. Here's exactly what happens.
Order your plan
Pick a tier, give us your existing number + current provider. No PAC chase, no Letter of Authority paperwork.
Pick your port date
Inside portal.giant.net.uk → Number porting, the calendar lets you choose the working day that suits — first available, end of your existing contract, after a planned holiday. You're in control.
Automated updates
Status changes (submitted, accepted by old carrier, scheduled) push to the portal + email automatically. No chasing us for progress — you'll know before we would.
Live on Giant
Number transfers overnight (2am–6am) on your chosen date. Old line goes silent, new digital line rings. Old provider's contract auto-cancels — we tell them.
We handle the One Touch Switch paperwork with your old provider — you don't speak to them. The cutover (when the actual line moves) takes under 30 seconds. Most people don't notice it happen.
When the power's out,
the phone still rings.
The honest answer: a digital phone needs the broadband to be alive, and the broadband needs power. So we plan for the power-cut scenario explicitly — Ofcom mandates it (rule GC C5), and we go further than the minimum.
The BBU at a glance
- Battery life1 hour of phone, on a full charge
- RechargeAuto, when mains returns
- InstallPlug it in, that's it
- ReplacementSwap when the cell ages
- Vulnerable customerFree under Ofcom GC C5
- Everyone elseOptional paid add-on
- 999 readyYes — every BBU we ship
Battery backup unit (BBU)
1 hour of phone-line power, plenty of time to reach 999 in any normal power cut. Free for vulnerable customers under Ofcom GC C5, optional paid add-on otherwise.
Mobile-app fallback
Free VoiceCloud app on iOS / Android. Calls your home number from any phone with mobile signal — works even if home power and broadband are dead.
Vulnerable-customer priority
If anyone in the household relies on the phone for medical, care, or disability reasons, the optional BBU is available under Ofcom GC C5 and we lifeline-tier the account for first-priority support.
Universal 999 access
Even if everything fails, your nearest mobile cell-site routes 999 calls free of charge under Ofcom's universal-emergency rule. We register your address with the operator the day the line goes live.
Six things copper never managed.
Digital phone lines aren't just copper-replacement — they unlock features the old PSTN couldn't physically do. Most of these come standard.
Anonymous-caller block
Withhold-number callers go straight to voicemail. Stops 90% of cold-call traffic at the door.
Custom hold music
Pick a hold tune. Your kids ring nan, she puts them on hold, they hear Yacht Rock. Standard plans include a royalty-free library.
Voicemail to email
Missed-call audio + AI transcript lands in your inbox. Reply with a tap, no dialling 1571.
Time-of-day routing
Bedtime: route to voicemail. Working hours: ring the kitchen DECT only. Weekends: ring everything. Set per-day rules.
Multiple rings = multiple phones
Add an extension: every line rings together, first to answer wins. £6.99/mo per extra; calls between extensions free.
STIR/SHAKEN spoofing block
Network-level caller-ID verification catches the spoofed-bank-fraud calls before they reach your handset.
What's it cost to call there?
Live rates straight from our switching platform — paste any phone number and we'll match the best prefix and show the exact cost for the call length you pick.
Live rates from our switching platform — updated whenever our wholesale prices change. UK landlines + mobiles are inclusive on most VoiceCloud bundles; international destinations are charged at whatever the live rate is right now.
- · Destination country + matched prefix from our routing table
- · Setup fee — whatever the platform returns (often free)
- · Per-minute rate at the current live price
- · Total cost for the call length you pick, auto-calculated
Paste any full number — we'll match the best prefix. UK + EU often inclusive on VoiceCloud bundles; international destinations charged per minute.
By Dec 2027 the copper line is gone for good.
The UK's old-school telephone network is being switched off. You don't need to wait for your provider to migrate you. Move now, keep your number, drop the £20.
Copper PSTN being retired
BT Openreach are switching off the public switched telephone network. Every UK home moves to digital voice over fibre eventually — there's no opt-out.
Same number, no rental
Move now: keep your existing number, drop the £20/mo line rental, gain mobile-app pickup, call screening, voicemail-email. Port-in is £12 ex VAT per number, self-service in your portal. Cancel any time.
Forced migration
Your provider will migrate you on their schedule — not yours. Likely with a new router, possibly a new tariff, definitely no extra discount for the trouble.
Cancel anytime. Properly.
30 days' notice in the portal. Ring us instead if you'd rather speak to someone — same outcome. Your number gets ported back to wherever you want it.
Things people ask before they switch.
Ready to ditch the copper?
Pick a plan above, or talk to a real person on 0330 043 0056. UK team. Picks up in three rings. No call-centre hold music.