Got a router you love? Plug it in. We'll hand you the credentials.
We don't lock the line to our kit. If you've already got a router you trust — UniFi, ASUS, MikroTik, Draytek, FRITZ!Box, the Openreach Smart Hub, whatever — bring it. Your PPPoE credentials live inside portal.giant.net.uk: reveal them, paste them in, you're online. The only trade-off is support scope — we'll always troubleshoot the line itself, but settings on third-party kit are best-effort because we don't run the firmware. Most issues end up being the line anyway, and that side is fully ours.
Inside portal.giant.net.uk → My services → Connection details. No phone call, no ticket, no waiting on us.
If you'd rather not BYO, here's what we ship by default. The two are matched to line speed: DX3301 for sub-2.5G, EE5301 for 2.5G+ (Netomnia 1.8G, multi-gig FTTP, leased lines). Kit cost is set per tariff and itemised at order.
Wi-Fi 6 dual-band, FXS port for your home phone, dual-WAN, status LEDs that actually tell you what's happening.
Issued on: Default issue on every full-fibre plan up to 1 Gbps. FTTC + FTTP both supported.
Wi-Fi 7 tri-band, dedicated 10G WAN port, 2.5G LAN, FXS port for home phone. Built to sustain multi-gig throughput end-to-end.
Issued on: Issued on services above 2.5 Gbps — multi-gig symmetric FTTP, business symmetric, and leased lines.
Every modern router exposes these. Names vary brand-to-brand; the values don't.
Set the WAN/internet port to PPPoE. Username + password come from the portal (see step below). VLAN tagging is not required on Giant FTTP or Netomnia.
Log into portal.giant.net.uk → My services → your broadband line → Connection details. Tap 'Reveal PPPoE' to copy the username + password. Available 24/7. The credentials are tied to your line and don't change.
MTU 1492 on PPPoE (most routers default to this). IPv6 is dual-stack — enable IPv6 PD (DHCPv6 prefix delegation) if your router supports it for native v6 alongside the v4 PPPoE session.
FTTP: ethernet from your router's WAN port → ONT LAN1 (the lit port). FTTC: RJ11 lead from the Openreach master socket → your router's DSL/VDSL port — your router has the modem built in, there's no separate Openreach modem in the chain.
Quick pointers for the brands we see most often. Not exhaustive — your router's manual will have the rest.
| Brand | Models | Where the setting lives |
|---|---|---|
| ASUS | RT-AX86U / GT-AX series | WAN type → PPPoE. Set 'IPTV mode' to None. |
| Netgear | Nighthawk RAX/RAXE | Internet Setup → PPPoE. Leave VLAN ID blank. |
| TP-Link | Archer AX series | Internet Connection Type → PPPoE. Disable IPv4-only if you want native IPv6. |
| Ubiquiti | UniFi UDM / UDM Pro | Internet → PPPoE. MTU 1492. Hardware-offload PPPoE on by default. |
| MikroTik | hAP / RB series | PPP → Add PPPoE-Client on ether1. Use-peer-DNS yes. |
| Draytek | Vigor 2865 / 2927 | WAN1 → PPPoE/PPPoA. Idle Timeout -1. PPP MTU 1492. |
Brand not listed? PPPoE is a 25-year-old standard — every router with a WAN port supports it. Search "<your brand> PPPoE setup" plus the credentials from the portal and you're ten minutes from online.
The honest version. Bringing your own kit shifts a small amount of responsibility back to you — for most people that's a fair trade.
The line itself — sync, attenuation, packet loss, throughput, fault diagnostics from our side of the ONT. We'll run line tests and raise faults to Openreach / the network operator regardless of what you've got plugged in.
Settings, firmware, port forwarding, WAN-side configuration on third-party kit. We'll point you at the right values (PPPoE creds, MTU, VLAN-none) but we can't drive every router brand's UI for you. We'll do our best — it's just slower than on Giant-supplied kit.
Wi-Fi tuning, mesh setup, NAS configuration, smart-home pairing, VPN client setup, hardware faults on third-party gear. Useful guides exist for every major brand; ring us anyway and we'll point you at the right one if we know it.
The line itself stays fully ours — speed, sync, packet loss, fault investigation. None of that depends on your router. If you ever change your mind and want a Giant-supplied router, ring us; there's a one-off charge for the kit and we'll pre-provision it before dispatch.
Free choice of router. PPPoE creds in the portal. Line diagnostics from our side regardless of what you've got plugged in.
Reveal your PPPoE credentials in the portal, paste them into your router, you're online. We'll handle the line.
