Securityon every seat.
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
The bits that stop a Friday-night toll-fraud bill landing on your Monday morning. SIP + RTP encrypted end-to-end, anti-fraud rate-limiting + premium-rate destination blocking, anonymous-call protection, automatic failover routing when the carrier wobbles.
- 4 features in this group
- 76+ site-wide
- Included on every seat
What the security group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
SIP + RTP encryption
All signalling encrypted via SIP over TLS, all audio encrypted via SRTP. Endpoint-to-endpoint where both sides support it (every VoiceCloud handset + app does). Not a tickbox — actually enforced.
Anti-fraud + premium-rate blocking
Per-extension call-velocity limits (catches the compromised-credentials toll-fraud weekend), destination blocking by country code, premium-rate prefix blacklists you opt out of explicitly. Suspicious activity pages on-call automatically.
Failover routing
If the primary route to a number is down, calls automatically reroute via a secondary path. No silent failures — the team sees the alert in the wallboard, customers see no interruption.
Privacy filters
Anonymous-call protection, withhold-CLI per outbound call, per-extension privacy rules (e.g. agent's mobile never displayed). Useful for legal-aid intake, GP triage, journalism.
Every security feature we ship.
4 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Privacy filters & anonymous calling
- Anti-fraud
- SIP/RTP encryption
- Failover routing
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Messaging
Business SMS on your mobile number, WhatsApp Business, CRM webhooks, video, paging, fax.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.