AI featureson every seat.
Real-time agents, live sentiment, post-call summaries, keyword search.
Two flavours: AI ON the call (live agents that pick up, route, summarise as it happens) and AI AFTER the call (transcription, sentiment scoring, summaries, keyword search across every recording).
- 10 features in this group
- 76+ site-wide
- Included on every seat
This is what it looks like.
Live in every customer's self-service portal — no extra licence, no upsell, no waiting on us to flip a switch.
AI Agents — configure a receptionist's voice, language + behaviour in the portal. Bring your own model API key.
What the ai features group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
Real-time AI agents
AI receptionist that picks up, qualifies the caller, books the meeting or routes to a human. Speaks naturally with a chosen voice + personality; executes custom tools mid-call (book Calendly, pull CRM record, send a payment link).
Post-call sentiment + summaries
Every recording gets a structured summary in your inbox + pushed to HubSpot / Salesforce / Zendesk: caller, topic, action items, sentiment band. The team can scan a week's worth of calls in 10 minutes.
Keyword search across every recording
Search the words spoken across your entire recording archive. Find every time a customer said 'refund' / 'broken' / a competitor's name / a product SKU. One query, every call. Index updates as new calls land.
Live transcription + coaching
On supported plans, the call transcribes in real-time and a manager can see it scroll on a dashboard. Whisper-coach a junior agent via the in-ear coaching channel. Training as it happens, not from yesterday's recording.
Every ai features feature we ship.
10 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Real-time AI agent — chat + custom tool execution mid-call
- Real-time sentiment analysis
- Live call summaries
- AI receptionist / IVR routing
- Call recording transcription
- Post-call sentiment scoring across the recording
- Per-recording AI summaries (email + CRM push)
- Keyword search across every recording you've kept
- AI speech recognition
- Text-to-speech (TTS)
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Messaging
Business SMS on your mobile number, WhatsApp Business, CRM webhooks, video, paging, fax.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.