AI featureson every seat.
Real-time agents, live sentiment, post-call summaries, keyword search.
Two flavours: AI ON the call (live agents that pick up, route, summarise as it happens) and AI AFTER the call (transcription, sentiment scoring, summaries, keyword search across every recording). Powered by OpenAI, Google Gemini and ElevenLabs depending on the task.
- 10 features in this group
- 68+ site-wide
- Included on every seat
What the ai features group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
Real-time AI agents
AI receptionist that picks up, qualifies the caller, books the meeting or routes to a human. Speaks naturally (ElevenLabs voices); executes custom tools mid-call (book Calendly, pull CRM record, send a payment link).
Post-call sentiment + summaries
Every recording gets a structured summary in your inbox + pushed to HubSpot / Salesforce / Zendesk: caller, topic, action items, sentiment band. The team can scan a week's worth of calls in 10 minutes.
Keyword search across every recording
Search the words spoken across your entire recording archive. Find every time a customer said 'refund' / 'broken' / a competitor's name / a product SKU. One query, every call. Index updates as new calls land.
Live transcription + coaching
On supported plans, the call transcribes in real-time and a manager can see it scroll on a dashboard. Whisper-coach a junior agent via the in-ear coaching channel. Training as it happens, not from yesterday's recording.
Every ai features feature we ship.
10 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Real-time AI agent — chat + custom tool execution mid-call
- Real-time sentiment analysis
- Live call summaries
- AI receptionist / IVR routing
- Call recording transcription
- Post-call sentiment scoring across the recording
- Per-recording AI summaries (email + CRM push)
- Keyword search across every recording you've kept
- AI speech recognition
- Text-to-speech (TTS)
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Messaging
SMS, video calls, paging, cloud fax, WhatsApp for Business.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.