Automationon every seat.

Visual flow builder — drag time-of-day branches, postcode lookups, ring groups, voicemail fallbacks. Stack as many decisions deep as you need. No 'press 9 to go back to the main menu' frustration when you design it properly.

Per-extension hours, holiday calendars, ad-hoc overrides ('we're closed Tuesday afternoon for training'). Greetings + queue routing swap automatically — no staff manually updating recordings on Christmas Eve.

Trigger SMS or email blasts from your contact list or from call-event filters (e.g. 'everyone who called for an appointment this month'). Compliance-aware — opt-out tokens baked into the template.

Inbound call hits the desk phone first, then the mobile app, then a backup number. Each stage rings for N seconds before cascading. Customisable per extension; the right human picks up wherever they are.