Management + reportingon every seat.
Live wallboards, API access, realtime stats, custom reports.
The view from the back office. Live wallboards on screens around the floor, downloadable reports across any window, API access for piping data into BI tools, custom media libraries so the marketing team can swap hold-music without phoning IT.
- 7 features in this group
- 68+ site-wide
- Included on every seat
What the management + reporting group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
Live wallboards
Big-screen dashboards showing calls in queue, average wait, longest hold, agent state. Auto-rotates between views; configurable per team. The floor manager spots the queue spike before the customer hangs up.
REST + WebSocket API
Pull call records, extension state, presence; push outbound dial requests; subscribe to call-event streams. Pipe into Looker / Power BI / Grafana / your own dashboard. OAuth + per-token scoping.
Custom reports
Per-agent productivity, per-queue abandonment, per-IVR-path conversion, recording-storage usage. Schedule weekly emails to whoever needs them; CSV / PDF export for the board pack.
Custom media library
Upload your own audio (greetings, MOH, announcements) into a shared library. Anyone with the role can swap a greeting; everyone else's call routing inherits it instantly.
Every management + reporting feature we ship.
7 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Remote rebooting
- API access
- Realtime statistics
- Custom media library
- Live wallboards
- Customisable reports
- Live call monitoring
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Messaging
SMS, video calls, paging, cloud fax, WhatsApp for Business.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.