Collaborationon every seat.
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
The features that turn a phone system into a team tool. Pick up your colleague's ringing phone from your desk, merge a 3-way call without leaving the dial pad, whisper-coach a junior through a tricky call without the customer knowing.
- 8 features in this group
- 76+ site-wide
- Included on every seat
This is what it looks like.
Live in every customer's self-service portal — no extra licence, no upsell, no waiting on us to flip a switch.
Live extensions — see who's free, who's on a call, who's ringing, across the whole team.
What the collaboration group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
Spy, barge, whisper
Listen in on a live call silently (spy), join in three-way (barge), or feed coaching audio only the agent hears (whisper). Permission-gated per role — your training manager has it, the agents don't.
Hot-desking
Any handset, any seat. Log in on a desk phone by extension + PIN; the phone becomes yours for the day. Calls, voicemail, recent-call list, contacts all follow. Used heavily in shared-office setups.
Ring groups + hunt lists
One extension number rings multiple devices at once (ring group) or in sequence (hunt list). Customer doesn't care which agent picked up; whoever's free gets the call.
Group chat + presence
Per-team chat threads, presence indicators ('on a call', 'do not disturb', 'available'), file sharing. Same desktop app as the dialler — chat about a call mid-call.
Every collaboration feature we ship.
8 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Call pickup
- Conferencing / call merging
- Group / team chat
- Spy, barge, whisper
- Hot desking
- Intercom
- Ring groups & hunt lists
- Virtual extensions
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Messaging
Business SMS on your mobile number, WhatsApp Business, CRM webhooks, video, paging, fax.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.