Core platformon every seat.
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
The basics — done right. Every endpoint kind supported (desk phone, mobile app, desktop app, browser), bring your own SIP softphone if you'd rather, full cloud admin panel, Zerotouch+ provisioning so handsets arrive plug-and-go.
- 13 features in this group
- 68+ site-wide
- Included on every seat
What the core platform group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
Zerotouch+ auto-provisioning
Yealink / Poly / Fanvil / Snom we ship — register the MAC against an extension once, the handset auto-configures on first boot. Same for new sites: open the box, plug in the network, the phone's on your dial plan.
Bring your own device
Any RFC-3261-compliant SIP softphone works against your extension — Zoiper, Bria, MicroSIP, Linphone, anything. SIP credentials view-only in the portal (tied to the line for life of service per [PPPoE-style] policy).
Mobile twinning (VoiceCloud)
Your extension rings the desk AND the VoiceCloud app on your iOS / Android phone at the same time. Pick up on whichever's in your hand. Outbound calls present the business caller-ID either way.
24/7 cloud control panel
Manage every extension, recording, rota, IVR + analytics from a browser. No on-prem PBX, no software to install. Permissions per admin so the office manager can change hold music without seeing the recording vault.
Every core platform feature we ship.
13 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Desktop app
- Bring your own device
- Mobile twinning (VoiceCloud)
- Free web phone (browser-based)
- 24/7 cloud control panel
- Call waiting
- Anonymous call protection
- Custom caller-ID name (CNAM)
- Live call monitoring
- Shared cloud phonebooks
- Call queuing
- Zerotouch+ auto-provisioning
- Voicemail & mailboxes
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Messaging
SMS, video calls, paging, cloud fax, WhatsApp for Business.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.