Messagingon every seat.
SMS, video calls, paging, cloud fax, WhatsApp for Business.
Calls aren't the only channel. Send / receive SMS from the same number as your phones, host video calls, page across the building from any extension, and yes — cloud faxing, because some sectors still rely on it.
- 6 features in this group
- 68+ site-wide
- Included on every seat
What the messaging group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
WhatsApp for Business
Your business number ports to WhatsApp Business so customers can text bookings / orders / queries to the same line they'd call. Read messages from the same VoiceCloud app the front desk uses for voice.
Inbound + outbound SMS
Every business number can send and receive SMS. Customer texts a booking confirmation; you reply from the desktop app. Two-way conversations threaded in the same view as voicemails + missed calls.
Video calls
Browser-based video calling from the same dial-plan. Click an extension's name → start a video call. Up to 9 participants on the included tier; bigger rooms via the Zoom / Teams integration.
Cloud fax
Send + receive faxes via email or the web app — handy for legal, healthcare, conveyancing, and anywhere a counterparty still insists on faxed documents. No fax machine, no second line.
Every messaging feature we ship.
6 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Inbound & outbound SMS
- Alarm service
- Paging
- Cloud faxing
- Video calls
- WhatsApp for Business
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.