Messagingon every seat.
Business SMS on your mobile number, WhatsApp Business, CRM webhooks, video, paging, fax.
Calls aren't the only channel. Two-way Business SMS runs on Giant mobile numbers — port yours in with a PAC code or take a fresh 07 from us — and each inbound message can fan out to multiple extensions, email a nominated inbox, or fire a webhook straight into your CRM. UK landline numbers (01 / 02 / 03 / 08) don't receive SMS at the network level, so if SMS is part of the plan, pair a mobile number with your VoIP extensions. Plus WhatsApp Business on any Giant number, browser-based video, group paging, and — because some sectors still insist — cloud fax.
- 14 features in this group
- 76+ site-wide
- Included on every seat
What the messaging group actually does.
The 3–4 features visitors ask about most — full descriptions, not just bullet points.
WhatsApp Business on any Giant number
Any UK number we issue — VoiceCloud DDI, Virtual Landline, mobile, 03/08 — can be registered with WhatsApp Business. Voice verification works over the landline (WhatsApp's 'call me' route), so it's live in 5 minutes. Runs in the WhatsApp Business app on your device; your Giant number stays your voice line.
Business SMS — in, out, and to the whole team
On a Giant mobile number, customers text you like they'd text a mobile. Inbound SMS lands in the VoiceCloud portal, the desktop / mobile app, and — per number — as an email notification to whoever monitors the line. Fan each inbound out to multiple extensions at once so reception AND the duty manager both see it. Reply from any surface; the thread stays whole against the customer's contact record. Landline SMS is one-way outbound only where supported; two-way needs a mobile.
SMS → your CRM via REST API
Every inbound SMS on a Giant mobile number fires a webhook to a URL you configure, and the full message history is available via our REST API. Push customer texts straight into HubSpot / Salesforce / Zendesk / your own tooling so they sit alongside the voice-call log for that contact. Outbound SMS is API-triggerable too — fire appointment reminders, payment links or 'ready to collect' messages from your CRM automations, not just from a person tapping a keyboard.
Port your existing mobile in — or take a fresh one
Bring your business mobile across on its existing number: request a PAC code from your current provider, drop it into portal.giant.net.uk, pick your cutover date. Same number, on Giant, SMS-capable, tied to your VoIP dial-plan. Or grab a fresh 07 from our range if you'd rather keep your personal mobile separate.
Every messaging feature we ship.
14 items. All included on every VoiceCloud seat — no upsells, no enterprise editions.
- Two-way Business SMS on Giant mobile numbers
- Outbound-only SMS on landline numbers (where supported)
- Route inbound SMS to multiple extensions simultaneously
- Per-number email notification on SMS receipt
- Webhook + REST API — push SMS into HubSpot / Salesforce / your CRM
- Outbound SMS API — trigger reminders / payment links from your automations
- SMS threaded against the contact's voice-call history
- Mobile number port-in via PAC code (portal.giant.net.uk)
- Fresh 07 mobile numbers from Giant's range
- WhatsApp Business (customer-registered on your Giant number)
- Alarm service
- Paging
- Cloud faxing
- Video calls
- Automation
IVR menus, routing flows, time conditions, bulk SMS / email campaigns.
- Audio
HD calls, music on hold, encrypted recording, voicemail transcription.
- Collaboration
Pickup groups, conferencing, hot-desking, spy/barge/whisper coaching.
- Core platform
Desk + mobile + desktop + browser. Cloud control panel, BYOD, Zerotouch+.
- AI features
Real-time agents, live sentiment, post-call summaries, keyword search.
- Management + reporting
Live wallboards, API access, realtime stats, custom reports.
- Security
SIP/RTP encryption, anti-fraud, privacy filters, failover routing.
Phones that do this stuff.
Every feature on this page is included on every VoiceCloud seat. No upsells, no enterprise editions.