Phones built forthe morning surgery.
Queue management, GDPR recording, on-call rota routing on the surgery number.
For UK private healthcare clinics, GP partnerships, allied-health practices: the 08:00 phone crush handled with queue announcements, every call recordable with in-portal playback, and the duty doctor's mobile rings the same number the surgery does.
- Private GP clinic
- Physiotherapy / osteopathy practice
- Aesthetics / cosmetic clinic
- Multi-clinician partnership
- PositionLive queue + estimated wait
- AITranscript + summary per call
- 99.95%Uptime SLA
What you actually get.
Features tuned to healthcare clinics — included on every seat, no upsells.
Morning queue that doesn't snap
The 08:00 rush queues with position-in-line announcements, estimated wait, and hold messaging. Ring groups fan calls across reception so nobody hits 'engaged'. Receptionists work the queue, not the phone.
Recording the IG team can sign off
Inbound + outbound call recording with the 'this call may be recorded' announcement, in-portal playback, per-call tagging + notes, and CSV / PDF export for IG audits. Your data-retention schedule, your privacy notice — we provide the technical building blocks.
On-call doctor on the surgery number
Out-of-hours, the same surgery number routes to the duty clinician's mobile via the VoiceCloud app. Caller hears a reassuring 'you're through to the on-call doctor'; clinician sees caller ID before picking up.
AI summary on every triage call
Every recorded triage call gets a structured AI summary on the call card in the portal — symptoms reported, action agreed, urgency. Monday-morning clinician scans the weekend's calls in 10 minutes rather than playing them back.
Voicemail that auto-transcribes
OOH voicemails arrive as MP3 + transcript in reception's inbox. Prescription requests, cancellation messages and triage callbacks land as readable text before the morning team logs in.
Patient-information line
Pre-recorded clinical information at the press of a button — flu jab availability, holiday hours, prescription request process — frees reception from answering the same question 80 times a morning.
Three days in the life of a healthcare clinic.
Concrete moments — what triggers a call, the features that handle it, the outcome. These are scenarios you'll recognise; map them onto your own week.
- 01Scenario4 features
08:00 surgery opens — appointment crush
The triggerHundreds of patients dial in at the moment booking opens for the morning surgery.
What happensCaller hears 'you're 14th in line, ~6 min wait — please hold' instead of an engaged tone. The queue holds them with hold music + branded messaging.
Five receptionists' phones ring in parallel. Whoever's free picks up — no individual 'their line is engaged' moments.
Pre-09:00 menu offers a self-service branch first — 'press 1 for opening hours, 2 for prescriptions, 3 to speak to reception'. A chunk of the queue gets resolved without ever reaching a human.
Practice manager pulls the hourly chart at lunchtime — confirms the 08:00 peak shape, flags whether the rota needs another body on the phones at peak. Data, not vibes.
Outcome08:00 burst handled by the team you already have. Self-service IVR strips the easy questions off the queue so reception spends the morning on the ones that need a human.
- 02Scenario4 features
Out-of-hours duty rota
The triggerSaturday 21:30 — patient with worsening symptoms rings the surgery number.
What happensSurgery's main number routes outside Mon-Fri 8-18 + Sat morning to the rota number — different duty clinician each weekend, no manual diversion to set.
Duty GP's phone rings via the VoiceCloud app. CNAM caller-ID surfaces who's calling before they answer.
Call recorded with in-portal playback, tagged on the call card as OOH so the Monday clinician can find it quickly. Retention follows your usual practice policy.
Call ends with a structured summary on the call card — symptoms reported, action agreed, urgency. The Monday-morning clinician opens the recording, reads the summary first, picks up where Saturday left off. Direct push into your practice management system is on the platform-integrations roadmap.
OutcomeNo separate answering service contract. No 'we'll have to wait until Monday to find out what was said'. Continuity of care without continuity of admin.
- 03Scenario3 features
Patient-information line
The triggerReception keeps answering the same five questions: opening hours, prescription process, flu jab booking, holiday cover, parking.
What happensMain number IVR: 'press 1 for opening hours, 2 for prescriptions, 3 for flu jab availability, 4 for holiday cover, 5 to speak to reception'.
Each pre-recorded answer lives in the shared media library. Practice manager updates the flu-jab availability recording once — every caller hears the latest version.
Dashboard shows '63% of inbound today resolved by IVR alone — never reached reception'. Reception's call load drops accordingly.
OutcomeReception answers the calls that need a human. Patients who just wanted to know if you're open get an instant answer at 3am. Practice manager gets 90 minutes a day back.
Talk to the UK team about healthcare clinics.