Phones for the practicethat runs like clockwork.
Front-desk overflow, recall calls, GDPR-clean recordings.
Built for UK dental practices: handle morning chaos with branch-aware queuing, recall the right patients via the recording transcript, and keep the GDPR side of call recording boring. iOS + Android app so the practice manager isn't tethered to a desk phone.
- Single-surgery family practice
- Multi-site DSO
- Specialist orthodontic
- Out-of-hours emergency rota
- 50+Features included on every seat
- Zero-touchPlug-in desk phone provisioning
- 99.95%VoiceCloud uptime SLA
What you actually get.
Features tuned to dental practices — included on every seat, no upsells.
Morning overflow handled
The 08:00 rush stops landing on a single line. Calls queue with music + position announcements, ring groups fan out to whoever's free, hold messages tell callers they're #3 in line — not 'is this thing on?'
Recall by transcript search
Every recorded call gets an AI transcript and lands in keyword search. Search 'sensitivity' or 'crown follow-up' across the recording archive — the patients who flagged it surface with the line they said it on, ready to ring back.
Recordings, the boring way
Inbound + outbound recording with the standard 'this call may be recorded' announcement, in-portal playback, per-call tagging + notes, and CSV / PDF export for IG reviews. The legal basis you write into your privacy notice is yours; the technical bits are ours.
After-hours emergency rota
Time-of-day + holiday routing sends out-of-hours calls to the on-call clinician's mobile via the VoiceCloud app. Recorded message reassures the caller; the same practice number rings the dentist.
Same number, app + desk
Practice number rings on the reception desk phone, the manager's mobile app, AND the clinician's laptop. Pick up on whichever's in your hand. Per-clinician caller ID on outbound.
WhatsApp Business on the practice number
Register WhatsApp Business against your practice number (WhatsApp's 'call me' voice verification works on any Giant line). Patients text to confirm appointments, ask about opening hours, share a quick photo of a broken retainer — same number they'd call. Runs in the WhatsApp Business app on the front-desk device.
Three days in the life of a dental practice.
Concrete moments — what triggers a call, the features that handle it, the outcome. These are scenarios you'll recognise; map them onto your own week.
- 01Scenario4 features
08:00 Monday morning rush
The triggerReception line lights up — patients calling to book recall appointments and report toothache.
What happensPre-09:00 calls hit a 'morning surgery' menu: 1 for emergency, 2 for booking, 3 for prescription. Routes split before they ever land on the desk.
All three front-desk phones ring at once. Callers in the booking queue hear 'you're 3rd in line, ~2 min wait — press 1 for a callback'. Nobody hits an engaged tone.
Practice manager working from home — her extension rings on the VoiceCloud app on her phone. She takes the call from her kitchen.
Call ends with a structured AI summary on the call card — caller, requested appointment type, urgency, action agreed. Receptionist copies the key bits into Dentally / Software of Excellence. Direct PMS push is on the platform-integrations roadmap.
OutcomeThe morning crush gets handled by the team you already have. No overflow agency, no 'busy signal' patients trying competitors.
- 02Scenario3 features
Recall-by-keyword campaign
The triggerHygienist wants to chase up everyone who mentioned 'sensitivity' or 'crown follow-up' in the last 90 days.
What happensEvery recorded call from the last 90 days already has a searchable transcript — generated automatically the minute each call ended.
Search 'sensitivity OR crown follow-up' across the recording archive. Surfaces 14 patients with timestamps + the line where they said it.
Pull the 14 numbers and fire a Business SMS from the practice's Giant mobile line — 'Ready to rebook that recall? Reply or call us back.' Replies land back in the same conversation thread; two-way SMS runs on the mobile number that sits alongside the practice landline.
Outcome12 of 14 patients re-book within the week. Recall revenue you'd have missed surfaces from calls you'd already paid to record.
- 03Scenario3 features
After-hours emergency
The triggerSaturday afternoon — patient with severe pain rings the practice number.
What happensOut-of-hours condition fires. Caller hears a reassuring 'you're through to the on-call dentist, please hold' rather than 'we're closed, ring back Monday'.
Call cascades — duty clinician's mobile rings first via the VoiceCloud app, falls through to a backup partner's number if not answered in 20s.
Call recorded under your usual practice policy with in-portal playback. Per-call tagging marks it as an OOH emergency for the Monday review.
OutcomeNo third-party answering service, no 'duty mobile' the on-call dentist has to carry separately. Same practice number, real clinician answers.
Talk to the UK team about dental practices.