Knowledge & Support

Knowledge & Support

Need some help?

We’ve created the right tools to help you diagnose, report and fix issues with your giant services.


Check our frequently asked questions.

Check your speed

Run a broadband/WiFi speedtest.

Quick Support

Have a support session booked in? One of our engineers may request a remote support session using this tool.

Support Tickets

Check your ongoing support tickets or create a new one.


Check terms for returning your giant service equipment.

Report a fault

Think there’s a fault? Report a fault to our support department.

Service Status

Check uptime status of core giant services.

Network Tools

Check Network coverage orcheck your network speed here.


Looking for answers? Explore our knowledgebase for tutorials, troubleshhoting tips and much more.

Giant communications logo, broadband and connectivity company based in the UK