New browser-based communications platform combines business telephony, video conferencing, real-time translation and AI-powered assistants, without requiring additional software or hardware.
Giant Communications Ltd has announced the launch of VoiceCloud Web, a new browser-based communications experience that brings business telephone calls, messaging, video meetings and artificial intelligence together in one place.
Available at voicecloud.uk, VoiceCloud Web allows businesses to make and receive calls using their existing company telephone numbers, host video meetings, collaborate with colleagues and interact with AI assistants — all directly from a web browser.
With no software installation, specialist equipment or traditional desk telephone required, the platform is designed to make business communications simpler, more accessible and more intelligent.
The launch represents a significant expansion of Giant’s VoiceCloud platform, bringing together traditional business telephony and modern collaboration tools in a single, integrated experience.
Your entire business phone system, wherever you work
VoiceCloud Web transforms a web browser into a fully featured business telephone.
Employees can make and receive calls, transfer callers, manage multiple conversations, access voicemail, send text messages and view their call history without leaving their browser.
Because the platform connects directly to Giant’s existing VoiceCloud infrastructure, businesses retain their telephone numbers, extensions, call routing and existing configurations.
The experience also includes real-time colleague availability, allowing teams to see who is available, busy or has enabled Do Not Disturb.
Employees can manage their own calling preferences, including call forwarding, voicemail greetings and opening hours, without needing assistance from an administrator.
VoiceCloud Web also supports installation as a Progressive Web App (PWA), providing a dedicated application-like experience on compatible computers and mobile devices.
Video meetings, without another platform
Alongside business telephony, VoiceCloud Web introduces a fully integrated video conferencing experience.
Businesses can start meetings instantly, schedule future conversations and invite external participants using a simple meeting link.
Guests can join directly from their browser without creating an account or downloading additional software.
Meetings support high-quality audio and video, screen sharing, virtual backgrounds, live chat, collaborative whiteboards, polls, questions and answers, and interactive reactions.
Hosts retain control over their meetings through waiting rooms, participant management, meeting locks and moderation tools.
VoiceCloud Web also allows users to continue working while attending a meeting. When switching to another area of the platform, the active meeting can remain visible in a floating window.
By combining telephone calls and video conferencing in the same environment, Giant aims to reduce the number of separate communications services businesses need to manage.
Meet your new AI colleagues
One of the most significant additions to VoiceCloud Web is its integrated AI assistant experience.
Rather than limiting artificial intelligence to meeting summaries or post-call analysis, VoiceCloud Web allows businesses to introduce conversational AI assistants directly into their meetings.
These assistants join as participants, listen to conversations and respond naturally when addressed by name.
Businesses can introduce up to three AI assistants into a meeting, each with its own identity, voice and responsibilities.
VoiceCloud Web includes several ready-made assistants:
- Nova: a general-purpose assistant for questions, ideas and everyday tasks.
- Scribe: a meeting assistant focused on notes, decisions and action points.
- Tempo: a timekeeping assistant that helps meetings stay on schedule.
- Lingo: a multilingual assistant supporting communication across languages.
- Byte: a technical assistant for technology-related questions and troubleshooting.
Businesses can also create their own assistants, selecting their names, voices, instructions and specialist knowledge.
Where enabled, assistants can retrieve information from the web to help answer questions using current information.
Unlike traditional AI meeting tools that operate largely in the background, VoiceCloud Web’s assistants are designed to participate in conversations when invited.
Meeting hosts remain in control and can mute, manage or remove assistants at any time.
Breaking down language barriers with real-time translation
VoiceCloud Web also introduces live transcription and translation capabilities across both video meetings and telephone calls.
During meetings, participants can enable real-time captions that identify individual speakers and display conversations as they happen.
Transcripts are searchable and can be downloaded or shared by email, helping teams revisit discussions, capture decisions and reduce manual note-taking.
For international conversations, live translation allows participants to follow discussions in their preferred language, even when other attendees are speaking a different language.
These capabilities extend beyond video conferencing.
During telephone calls, VoiceCloud Web can display live captions for both sides of a conversation, with optional translation to help users understand callers speaking different languages.
This brings accessibility and multilingual communication capabilities directly into everyday business telephony.
For businesses working with international customers, distributed teams or multilingual communities, the technology offers a more inclusive way to communicate without relying on separate transcription or translation applications.
Designed around the way businesses actually work
VoiceCloud Web has been developed to remove unnecessary complexity from business communications.
Instead of switching between a desk phone, messaging application, video conferencing service and separate AI tools, employees can access these capabilities through a single interface.
The platform is particularly suited to small and medium-sized businesses, hybrid teams, remote workers and organisations that need professional communications without complicated infrastructure.
For existing VoiceCloud customers, the transition is straightforward: their existing telephone services remain in place, while VoiceCloud Web introduces new ways to access and use them.
The platform also builds on Giant’s wider investment in VoiceCloud, including AI-powered call analysis, intelligent call handling, customer relationship management integrations and visual call flow management.
A new chapter for VoiceCloud
“Business communications have changed enormously, but too many companies are still juggling separate platforms for telephone calls, video meetings, messaging and collaboration.
“With VoiceCloud Web, we’ve brought those experiences together into something much simpler. You can open your browser, sign in and have your entire business phone system available immediately, wherever you’re working.
“What’s particularly exciting is how we’re introducing AI into everyday communication. We’re not just adding another meeting transcription tool. We’re giving businesses the ability to bring AI assistants into their conversations, ask questions, delegate tasks and communicate across language barriers in real time.
“We want VoiceCloud to be a platform that genuinely helps businesses work smarter, rather than another piece of software they have to manage.”
— Giant Communications Ltd
Available now
VoiceCloud Web is available now at voicecloud.uk.
Existing Giant VoiceCloud customers can access the platform using their existing extension credentials, retaining their telephone numbers and established call routing.
The service supports modern web browsers across desktop and mobile devices, with optional installation as a web application on compatible devices.
Feature availability and any applicable AI usage charges depend on the customer’s service plan.
Businesses interested in exploring VoiceCloud and its wider communications capabilities can find more information at giant.net.uk.
About Giant Communications
Giant Communications Ltd is a UK telecommunications provider delivering broadband connectivity, business telephone systems, mobile services and wholesale communications solutions.
Its VoiceCloud platform provides cloud-based business telephony alongside advanced call management, AI-powered capabilities and integrations designed to help organisations communicate more effectively.
Through continued investment in its own technology and infrastructure, Giant is developing integrated communications services that make modern business connectivity more accessible.
For further information, visit giant.net.uk.
