Clear your doubts

Frequently Asked Questions

Welcome to our FAQs, here you will find our most general common questions regardining our services.

This may be because your email provider is moving our email notifications to your junk folder, please check your junk folder.

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You can view your existing or past bills via your account in the giant customer portal here.

You can view different ways of getting support here.

Yes, you are able to order new hardware for use for any of your existing services by visiting the giant online store.

Yes, we have a dedicated business related area for all our business, enterprise related services called ‘Biz Hub’, please click here.

You can find all our residential services by clicking here, this will take you to our ‘for home’ area.

You can follow any of our social media profiles by scrolling down to the bottom of this page (Footer) and clicking on any of the social media icons, located under ‘Follow Us’.

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Giant communications logo, broadband and connectivity company based in the UK